Maasai Mara
Tarn-et-Garonne, France
Le Camp
- Our low price promise from €235 p/n
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Safari tent
Sleeps 2 /
Extra space for 5 children
- One king-size bed, with extra space for children in single beds
Overview
It’s wonderfully remote so you can let the kids run wild and free – Le Camp’s woods and meadows were designed for curfew-less rambling, den building and sunrise swims en famille. Owners Claire, Nigel and Seiya dreamt it all up: a place for adventurous types to unwind and laze about or get up to mischief in the fresh air. Nigel spent 10 years working on luxury safaris in Africa, which explains your accommodation. Maasai Mara is a large luxurious safari lodge with a canopied terrace for watching the world go by, crisp white hotel-standard sheets and a big handmade bed. Your Out of Africa experience includes the bell tent next door too, so it’s great for families with older kids who want their own space. The big tent is divided into three, with two bedrooms and a dressing area with a separate compost loo if you’re caught short in the middle of the night. Sleep under the mesh walls to let the breeze blow through or close the canvas up to block out the light and make things cosy.
A chorus of frogs is your alarm clock – here, everything is designed to be as natural as possible, from the eco toiletries with no chemical nasties to the 20 metre nature pool you’ll share with the newts and dragonflies. You’ve got room to get a few laps in, or just wallow in the shallows by the beach. Six out of the seven spaces at Le Camp has its own cooking station at the summer kitchen, and there’s a shared showerhouse with flushing loos – both a leisurely stroll away. Maasai Mara is at the heart of the site so it’s ideal for sociable souls who want to share pétanque or the trampoline, or band together for a group yoga session. Over suppers of oak smoked bacon and local grub, share stories of your escapes through Tarn-et-Garonne: the best medieval towns for a game of hide and seek, favourite kayaking routes, or where to find the furthest-reaching views of the Aveyron valley.
Le Camp was named one of The Times’ ’50 great breaks in France for 2020’
Essentials
The important stuff
- Check in: 4 pm
- Check out: 10 am
- Early check in and late check out are only available if there are no guests booked in either side
- Please note, there is no lifeguard at the swimming pool but it is fully fenced with a safety gate, you must supervise your own children
- Please bring walking boots, trainers and flip flops
- Mobile phone signal available
- Maasai Mara can alternatively sleep 3 adults and 5 children - please email bookings@canopyandstars.co.uk to book
Sleeping arrangements
- One king-size bed, with extra space for children in single beds
Extra space available
Space for 1 baby no charge. Cots, high chairs, change mats, pottys, baby baths all provided.
Space for 5 children no charge. sleeping in single beds 3 in the main tent, 3 in the bell tent
Kids & Pets
Children welcome.
Cooking
- All cooking facilities are located at the shared summer kitchen at the centre of Le Camp
- 4 ring gas hob
- Oven
- Microwave
- BBQ
- Small fridge with freezer compartment
- Cooking utensils and equipment provided
Washing
- 3 showers, 200m walk away
- 2 flushing toilets in the main camp, 200m away
- Compost toilet in main tent
- Toiletries provided
Heating, lighting & bedding
- Bed linen and towels provided, except for pool towels
- 12V phone charging ports in tent
- 240V sockets available elsewhere in the camp
- Solar powered lighting
- Path lighting
- Bedside lights
- No heating but duvets and blankets provided
Entertainment
- Canyon Grail gravel bike hire - €140 per week or €25 per day, payed directly to the owners.
- Friendly camp pets!
- Board games and books (for children and adults)
- Drawing and painting materials
- Cards, darts, table tennis and boules
- Sandpit
- Chalkboards
- Toy cars and animals
- All in the central camp area
Getting there
Le Camp, Lieu Dit Pech Contal, Varen, 82330, France
Main road turn off: ///express.busying.grinning
By car
Le Camp can be found on Google Maps and it is possible to navigate to the village of Arnac by Sat Nav, using the postcode 82330. By motorway, Le Camp is a 9-10 hour drive from Calais.
From Arnac
If coming from the south side of the village, turn left at the war memorial (big white cross) and continue up the road and out of the village (turn right if coming from the north side). You will pass a small sign for Le Camp. Keep going up the winding tree-lined road for 2-3 minutes. Le Camp’s main entrance will appear on your right. Guests should pull in here to meet the owners and unload their luggage. The owners will then direct guests to the parking.
Parking is located about 20 – 200m away, depending on the tent. The owners can transport guest's luggage to and from their tents on changeover days.
By plane
Le Camp is a one hour and 30-minute drive from the airports of Toulouse and Rodez, which are served by EasyJet, Ryanair, British Airways and Air France.
The airports of Bordeaux, Brive, Carcasonne and Bergerac are just over two hours away. All the major car hire companies are represented at these airports. There are direct flights from many of the UK's regional airports to these destinations during the summer season.
By train
There is a TGV, as well as a regular train service from Paris to Toulouse. From Toulouse, you can travel by regional rail to Lexos, the nearest train station, a 10 minute drive. The owners can arrange picking up guests from Lexos (no charge) but if arriving without a car, will need to hire bikes to get around as Le Camp is situated in a very private location, on a hill so this option is only suitable for serious cyclists.
Food & Drink
At Le Camp
Tea, coffee, oils, vinegar, herbs and spices provided.
If guests send a list a week in advance, the owners can stock their fridge and cupboards with food ready for them on arrival.
Stays are self-catered but each morning there are warm bread and pastries to purchase as well as complimentary tea, coffee and hot chocolate. A continental buffet breakfast is available for group bookings with advanced payment.
Local shops
The closest supermarket is Carrefour in Saint Antonin, although some guests do most of their fresh food shopping at the Sunday market.
Places to eat
Beffroi - restaurant just off the main square in Saint Antonin. Very popular so needs booking in summer months (the owners can arrange this for guests)
Bar de la Plage - a small but excellent bar in the beautiful village of Najac. From the outside seating area you can gaze upon Najac’s spectacular chateau. Serves drinks and bar food
Le Segalar - the owners favourite place to eat. A small restaurant very popular with locals. Serves a set lunchtime menu which is excellent value, but you need to book
Activities
At Le Camp
There are 2.2 hectares to explore with plenty of wildlife to spot. Guests are free to roam and build dens, hunt for bugs and create their own woodland adventure.
The natural swimming pond is heaven and guests can spend hours each day swimming with the frogs or chilling out on sun loungers around the pebbly beach.
There is a sandpit with buckets and spades, ping pong and a pétanque court too.
Guests are welcome to help out with gardening. The owners grow herbs, fruit, vegetables and flowers and guests are welcome to help themselves to the harvest. There are also friendly pets to cuddle.
Things to do
Vist the dozens of nearby beautiful bastide villages like Cordes-sur-Ciel, spectacular cities like Albi, and colourful market towns like Saint Antonin Noble Val.
Saint Antonin is a 15 minute drive away and is in fact the setting of Steven Spielberg’s 2014 film “The Hundred Foot Journey” starring Helen Mirren. The Sunday market is an absolute must-see, and guests can pick up fresh bread, local produce, jewellery, clothing, handmade pottery and souvenirs.
Catch the local train to nearby pretty towns and villages including Najac, Villefranche de Rouergue and Gaillac.
The vineyards of Gaillac are just down the road and there are numerous tasting tours that guests can book on.
The Tarn et Garonne region is developing into the market garden of France and the whole area is becoming dedicated to organic farming. Nearby there are many fine restaurants, homely bistros, local markets and organic food projects.
Visit Toulouse, one hour away on the train.
Outdoor & Active
There are numerous walking, running and cycling routes in the area, and the owners can provide guests with a map and advice. Some of these will take you through hidden caves and up to remarkable viewing points and is 1 hour 15 minutes from the world famous Pech Merle Caves, with 29,000 year old cave paintings.
Cycling - The Gorges de L'Aveyron and surrounding countryside is idyllic cycling country. Although the area is becoming more and more well known for cycle tourism, it is still a relatively well kept secret, meaning quieter roads, lower prices and beautiful unspoilt landscapes. Come and explore! A Le Camp cycling holiday combines the best of all worlds, a fantastic location for cycling for all abilities and interests; bring your own or hire one of our Canyon gravel bikes and get to stay at a unique and beautiful destination. Bike hire is €140 per week or €25 per day, payed directly to the owners.
![](https://www.canopyandstars.co.uk/var/self_catering_site/storage/images/media/images/kayak-race-on-river-averyon/191163130-1-eng-GB/kayak-race-on-river-averyon_medium.jpg)
The nearby river Averyon provides plenty of opportunities for watersports and the owners can book long or short canoe trips for guests.
There are many wonderful swimming spots, with beaches and rocks for exploring.
Le Camp is just 5 minutes away from the Grote du Bosc caves.There is also horseriding, paragliding, climbing, karting… all available to book through local businesses.
Meet your hosts
Meet Claire, Nigel & Seiya
Having spent 11 years running a luxury tented camp in Kenya, Nigel is bringing the spirit of Africa to South West France. He is a qualified safari guide and ran photographic wildlife safaris across the Maasai Mara. Following his time in Africa, Nigel worked at an international school in Norway, before returning to the UK in 2015 where he met his partner, Claire. Claire's professional background is in digital marketing, but her real passion is nature and the environment. As well as managing the website, bookings and concierge service at Le Camp, she also looks after Le Camp's natural spaces, vegetable garden and goats. Nigel's daughter Seiya, grew up in Kenya where from a young age she would accompany her father on wildlife safaris. Now an adult, Seiya designs and manages the tent interiors, ensures Le Camp's communal areas are immaculate each day, and is the smiling face serving coffee and croissants each morning.
In 2016 the team decided to quit their jobs in the UK and move to France to live the "good life". They fell in love with this part of France, especially the local town Saint Antonin Noble Val and were determined to build a new life here where we could be outdoors as much as possible. They became the owners of Le Camp in June 2017, looking to build upon Le Camp's fantastic reputation as a family friendly destination in the school holidays, whilst also catering for couples, friends and groups year round.
Wildlife & Environment
Le Camp is situated in 2.2 hectares of oak woodland which guests are free to roam and explore. There is plenty of wildlife to spot, with regular visits from deer, red squirrels, snakes, lizards, owls, and all sorts of birds and insects. There are wild boar too, but they don’t come into the camp, however you can sometimes hear them running along the other side of the boundary fence.
The owners try to encourage as much wildlife as possible at Le Camp, with lots of fruit trees, wildflowers, leaf and log piles, hideyholes and and large areas of the camp left untouched for nature to do its own thing. The lavender outside the kitchen is covered in butterflies all summer long. The natural swimming pond is teeming with frogs, newts, dragonflies and damselflies! Reclaimed materials and solar power are used wherever possible with the grey water from the showerhouse used on pot plants, and all garden and kitchen waste collected to compost.
Meet the goats!
Fred and Percy are West African Dwarf goats, who needed a new home with more space to roam and graze naturally. They have been adopted into the Le Camp family partly as sweet-natured pets who love a tummy tickle, but also as hard working team members with a job to do!
The wild woodland setting means there are plenty of brambles and other weeds which try to take over each year. As the owners never use chemical herbicides, it's a lot of back breaking work to keep everything in check. However, Fred and Percy make light work of weeds, and enjoy the range of vegetation they can graze on in their new home.
Le Camp already compost kitchen scraps, but Fred and Percy speed everything up turning banana peels, stale bread, and all sorts of lovely nutritious waste into fantastic fertiliser! Goat poop is higher in nitrogen than horse manure and composts down very quickly, which means the goodness from kitchen waste will reach the soil and start benefiting the plants even sooner.
Reviews
We stayed for four nights at Le Camps in the Masai Mara tent and its accompanying bell tent. As a family of four with two teenage boys, we were able to spread out and the boys had their own space. We had a fantastic stay, relaxing in the beautiful garden and swimming in the natural pool, playing football and pétanque, visiting local places of interest such as the Abbaye de Beaulieu and the Sunday morning market in St Antonin Noble de Val. We also had a great day kayaking and on the river Averyon which was recommended and booked for us by Claire, our camp hostess. We enjoyed cooking in the communal kitchen, chatting to fellow guests and making friends with the camp dogs, Alfie and Monty! All in all a hugely enjoyable stay and one we would love to repeat.
04/08/2023Sara
We had a fantastic stay at Le Camp. We particularly loved the small, friendly feel of the campsite; the incredibly welcoming and helpful owners/hosts; and the fabulous natural pool. The facilities are very well thought out - we stayed in the Masai Mara tent which was in a great spot with a view and had loads of space. The shared kitchen facilities were great, with individual cooking stations and fridges, and every kind of kitchen gear you could want provided. The kids loved the little play area in the dining/lounge space, and the bocce court - which gave us some welcome relaxation time too! The small size made it very easy to get to know the other families staying there, without being on top of each other. We didn't know the area at all but we loved it - loads to do in terms of both adventure sports and more cultural activities (castles!) and good places to eat out close by, while being quite off the beaten track. I have a feeling we'll be back!
02/08/2022Helen
Booking Terms
Canopy & Stars low price promise
Book with us in confidence knowing you won’t find that place cheaper elsewhere. All of the prices we display are set and matched by our Owners. (In this world of foreign currency, we do have to say 'subject to exchange rates' for some of our European places.)
What does ‘from price’ mean?
Our ‘from price’ is based on a four night stay in low season and designed to help you to compare different prices across our collection. Some of our Owners vary their nightly rates and check in days throughout the year, so it may differ from the rate quoted below the calendar. It is quite common (although by no means universal) for places to charge a little more in peak season or for shorter stays, to cover changeover costs. Consider booking longer stays during the cooler months if you’re looking for the lowest nightly rates.
Agency Terms & Conditions
Except where otherwise specified, we Sawday’s Canopy & Stars Ltd (Company No 09088366) of Merchants House, Wapping Road, Bristol, BS1 4RW act only as an Agent in respect of all bookings we take and/or make on your behalf. As an Agent we act as an intermediary between you and the owner (‘’Owner’’) of the holiday accommodation (‘’Property’’) you will be staying in. We help to arrange reservations and bookings between you and the Owner and take payments from you on behalf of the Owner.
We are only arranging a contract between you and the Owner for hire of the Property and for any other services or arrangement you purchase from the Owner (the “Booking”). This means the legal contract for the Booking is between you and the Owner despite the fact that a payment for the Booking has been made to the Agent. Your contract for the Booking is not with Sawday’s Canopy & Stars Ltd (Canopy & Stars).
Canopy & Stars is part of the Sawday’s family of companies, a majority employee owned business, 24% owned by a charitable trust and a B Corp. We accept no liability in relation to any contract you enter into in relation to Bookings or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any Booking.
When making your Booking we will arrange for you to enter into a contract with the Owner, as detailed in clause 1.2 below. Your Booking is subject to these Agency Terms & Conditions and any other specific booking conditions of the relevant Owner(s) you contract with. The Owner’s booking conditions may limit and/or exclude the Owner’s liability to you.
You may decide to make more than one Booking at the same time. The price charged in total for more than one Booking will always equal the prices charged separately for each individual Booking. All Bookings are available to be purchased separately at the same price as they are when more than one Booking is made. This means that any multiple Bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.
By making a booking, you agree that:
- You have read these Agency Terms & Conditions and agree to be bound by them;
- The lead name on the Booking will be the person responsible for the Booking and shall be responsible for paying the deposit and the full price, for making any amendment and cancellation requests and for the payment of any additional charges. The lead name accepts these Terms & Conditions on behalf of all persons in the Booking;
- You consent to our use of your information in accordance with our Privacy Policy;
- You are over 18 years of age and where there may be age restrictions in place, you declare that you and all members of your party are of the appropriate age
The Canopy & Stars online booking system enables Guests to make Bookings 24 hours a day. To confirm your booking, you must pay a 25% deposit (or full payment if booking within 10 weeks of your check in date) and the entire Booking will be subject to the cancellation policy as outlined in clause 2 below. The Canopy & Stars telephone booking line is open Monday to Friday 9am to 6pm and Saturdays 10am to 2pm. When using the online enquiry form, for those Properties without online booking, please allow 24 working hours for us to contact you by telephone to confirm the Booking. If we are unable to reach you by phone, we will attempt to contact you by email. We will contact you during Canopy & Stars working hours (Monday to Friday 9am to 6pm and Saturday 10am to 2pm). Online or email enquiries will be dealt with in the order they are received, but please be aware that we cannot guarantee reservation of your selected dates until the receipt of suitable payment. Therefore, if possible, we do recommend that you book on the Canopy & Stars website using the online booking system.
1. Booking and payments
1.1 In order to confirm your chosen Booking, you must pay a 25% non-refundable deposit as required (or full payment if booking within 10 weeks of the date of your check-in). The deposit is non-refundable as it covers costs incurred and services provided to enable your Booking. These include, but are not limited to, marketing and PR, property inspection fees, Owner management, booking management, credit card fees and customer service.
1.2 Your Booking is confirmed and a contract between you and the Owner will exist when we receive payment of the deposit and send you a booking confirmation on the Owner’s behalf. This Booking confirmation email will be sent within 24 hours and will contain the details of your Booking and of payments made and due. If you have not received your Booking confirmation email within the specified time, please notify us as soon as possible by email (bookings@canopyandstars.co.uk). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. As we act only as booking Agent, we have no responsibility for any errors in any documentation except where an error is made by us.
1.3 Once the 25% deposit has been paid, the full balance payment will be due 10 weeks in advance of your check in. A reminder to pay your balance will be sent to you one week prior to this 10 week date, where applicable, by email. We automatically take the balance payment using the same card as used to make the deposit payment. It is your responsibility to advise us if we should use a different card and to contact us by telephone (0117 204 7830) to arrange for alternative payment method. If the automated balance payment does not successfully go through as there is a problem with your card, such as it is expiring, then we will contact you to try and take alternative payment. If you do not make any payment due to Canopy & Stars by the due date for payment and at the latest within 5 days of this date, then with regret, we will notify the Owner who will cancel your Booking and terminate their contract with you. In these circumstances, your rights to a refund are set out in clause 2.3 and 2.4 below. Please note that if you have paid in a currency that is different to the original pricing, we will not be able to guarantee the same conversion rate that was used to convert the deposit payment.
1.4 Except where otherwise advised or stated in the booking conditions of the Owner concerned, all monies you pay to us for a Booking will be held on behalf of the Owner(s) concerned.
1.5 Credit Card payments are processed via Elavon who provide merchants services facilities to Sawday’s Canopy & Stars Ltd.
2. Cancellation by You
2.1 If you have to, or want to cancel or amend your Booking, this request must be sent to us by email (bookings@canopyandstars.co.uk) and will be considered and responded to within two working days of receipt. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.
2.2 Cancellation by you at any time will result in your 25% deposit being forfeited. The deposit is always non-refundable as it covers costs incurred and services provided to enable your Booking.
2.3 All bookings are non-amendable and non-refundable within 10 weeks of your check in date. If you need to cancel your booking within 10 weeks, the total cost of the accommodation including the deposit will be forfeited. Cancellation should always be in writing to bookings@canopyandstars.co.uk.
2.4 If you need to cancel your booking at a date 10 weeks or more in advance of your check in date, the 25% deposit will be forfeited. If the booking has been paid in full the balance will be returned to you, minus the 25% deposit. Refunds will be issued in the same form and ratio as the original payment was made. Therefore, if a Gift Voucher was used to book your stay, the refund will be back onto a new Gift Voucher at the same amount as originally used. Alternatively, if you paid in cash, your refund will be processed in the currency of the booking. Where this is different to the currency of the payment card, this will be converted at the current exchange rate on the day of the refund.
2.5 Cancellations made by you, at any time, may incur a £50 administration fee in addition to us retaining the non-refundable deposit. This represents the administration costs incurred by us on behalf of the Owner to deal with such requests.
2.6 If extreme weather prevents you from reaching your holiday, taking, or finishing your holiday, you are still subject to these cancellation terms as outlined in clause 2.3 above. We strongly recommend that you take out a travel insurance policy which covers this eventuality. In the event of the property becoming unavailable (such as due to fire or flooding), Canopy & Stars will endeavour to provide the Guest with suitable alternative accommodation, starting with any other accommodation that may be available with the same Owner of your Booking, or will refund all monies paid, or a proportion in the case of curtailment. The Agency cannot, however, pay any compensation or expenses as a consequence of such an event.
2.7 Cancellation insurance is available to purchase from many providers, but will be a third-party arrangement and not involve Canopy & Stars or the Owner in any way. You are strongly recommended to take out personal travel insurance for all members of your party for UK holidays and you must take out personal travel insurance for international holidays, including for illness and cancellation due to Covid-19. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment.
2.8 If you fail to check-in on your date of arrival your Booking will be cancelled and no refund will be due.
3. Amendments to your booking, requested by you
3.1 Amendments to your Booking can only be made more than 10 weeks prior to the check in date, after which time amendments may be treated as cancellation and our refund policy as detailed in clause 2.3 above may apply. All amendments are subject to availability and may incur a £50 admin fee detailed in clause 2.5 above.
3.2 If we can fulfil your request to amend your booking, any differences in price as a result of the amendment, will be paid by you in the case of an increase and refunded to you in the case of a decrease in price, e.g. amending your booking from low season to high season.
3.3 In the event that a date swap is offered, this will normally be agreed with a set timeframe to rebook and sometimes a credit against a future stay will be offered. The credit can only apply to a stay at the same space as originally booked.
3.3.1 If a date swap is offered, then the Agency Booking Terms and Conditions applied at the time of your original booking will still apply. Therefore, if your date was swapped within 10 weeks of the original check in date, the 10 week cancellation policy set out in clause 2.3 applies to your new stay, even if the new check in date is beyond 10 weeks.
4. Refunds
If a refund is issued it will be in the same form and ratio as the original payment was made. Therefore, if a Gift Voucher was used to purchase the original stay, the refund will be back onto a new Gift Voucher at the same amount as originally used.
5. Insurance
You are strongly recommended to take out personal travel insurance for all members of your party for your holiday, including holidays in the UK. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment for any reason. Please read your policy details carefully and take them with you on holiday.
6. Changes and Cancellations by the Owner
We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed Booking or to cancel your Booking. We will also liaise between you and the Owner to try and organise an alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
7. Cancellations due to events outside of Owner’s control
An Owner may have to cancel a booking due to events outside of their reasonable control (see clause 22). In such circumstances, we will liaise between you and the Owner to try and organise an any alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
8. Complaints & Procedure
We always aim to provide the best possible holiday experience, however, if you have any complaint or problems during your stay, please immediately notify the Owner during the stay itself, so that the Owner has the opportunity to resolve the problem at the time. If you do not follow this procedure, there will be less opportunity for the Owner to investigate and resolve your complaint and to make your stay as enjoyable as possible. Delays may also mean that the amount of compensation you may be entitled to, may be reduced or negated.
Whether or not your complaint is dealt with satisfactorily, please also let us know of the problem as soon as possible by emailing info@canopyandstars.co.uk. We will aim to respond within 1 working day to acknowledge your email. We will then review your feedback and investigate the complaint. This may involve discussing your concerns with the owner, revising the website listing for inaccuracies, and reviewing previous guest feedback and internal inspection notes. This process can take time to complete, so please allow approx. 7 working days for a final response.
We also welcome you to fill in our feedback survey which will be sent to you via email the day after you check out. It is important for us to gather as much information as possible about the experiences our guests are having. This is what helps us support our Owner in fulfilling their potential and identifying if anything could be improved.
9. Our Responsibility for your Booking
Your contract is with the Owner and its booking conditions apply. As Agent, we accept no responsibility for the actual provision of the Booking. Our responsibilities are limited to making the Booking in accordance with your instructions and acting properly in accordance with our legal duties as an Agent. We accept no responsibility for any information about the Booking that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your Booking (or the appropriate proportion of this if not everyone on the Booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
10. Your Responsibilities
10.1 Please note that you have a contract with the Owner of the property. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Owner, the Property and other guests and their Property.
10.2 You are responsible for informing the Owner of any losses or damage to the property as soon as possible. Please note that you will be liable to pay the Owner for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear). Some Owners may also require a damage deposit. If so, this information will be provided on the website place page under ‘essentials’.
10.3 You must also leave the property by the check-out time specified on your Booking. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you. Please note that this would be without the right to any refund.
11. Pets
11.1 Not all properties accept pets. If you wish to take your pet on holiday, please advise us before booking and we can check whether pets are accepted at the property. You must obtain the prior consent of the Owner before taking any pets to the property. If you take a pet to a place that doesn’t allow pets, or you exceed the number of pets allowed at a place, the Owner has the right to refuse you to stay at the Property, and/or they may ask you to leave the Property before the end of the holiday period. Please note that this would be without the right to any refund.
11.2 A nightly charge may be made by the Owner for each pet and additional terms may apply, you will be notified of this at point of Booking. Please check these terms carefully before booking and arriving.
11.3 Please do not leave your pets alone or unsupervised in the property at any time during your stay. For the safety and comfort of your pet we request that Owners exercise due diligence at all times, especially where the property is located near a road/livestock. Canopy & Stars nor the Owner can accept responsibility for the safety of your pet.
11.4 If any guest has an allergy to pets, please be aware that Owners (and we) cannot guarantee that a pet has not stayed in a particular Property. We and Owners cannot accept responsibility for any suffering which may occur as a result of such animals having been present in a property.
11.5 We ask that all owners of pets keep their pet under control at all times and to be responsible for ensuring that they do not damage the Property, livestock or vegetation during the stay. You will be liable for any damage caused by your pet. Any damage is to be reported to the Owner immediately. Any additional cleaning required, that may incur an additional charge, will be at the Owner's discretion.
12. Special requests
If you have any special requests (for example dietary requirements, allergy, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Owner, but unfortunately, we can't guarantee that they will be met and we will have no liability to you if they are not.
13. Maximum Numbers
Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy a property. Most owners reserve the right to refuse admittance or revoke a Booking if this condition is not observed and you are unlikely to receive any refund.
13.1 The Owner reserves the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property. As Agent, we will have no liability to you in these circumstances.
13.2 The Owner only supplies the Property for domestic and private use. You agree not to use the Property for any commercial, business or re-sale purpose, and the Owner has no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. If you do wish to use the Property for a commercial purpose, you must contact Canopy & Stars prior to confirming your booking.
14. Group Bookings
Not all Owners accept Bookings for a single sex group (for example, a stag or hen party). Guests wanting to make such a Booking should check with us beforehand to enable us to check whether the Owner is prepared to accept the Booking. We will then advise you accordingly. In event that an Owner does not accept this type of Booking then it is with regret, that the Booking may be cancelled, and cancellation fees may apply. It is the Guest’s responsibility to enquire with Canopy & Stars and/or check on our website beforehand to make sure that this type of Booking is permitted.
15. Pricing
15.1 Canopy & Stars reserve the right to amend advertised prices at any time on behalf of the Owner. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur.
15.2 Rates are set per place in the currency specified by the Owner. Where this has been converted into the currency of your preference, until the payment stage this will be an estimation only, based on a recent exchange rate. The original rate will be displayed before you confirm your payment and you will be given the option of paying in your own currency at our guaranteed rate, or paying in your own currency and leaving the conversion and any associated fees to your card provider.
16. Information & Accuracy
The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, some of the properties (including the features and extras available) may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:
(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you
OR
(2) subject to availability, change your booking dates to dates when the pricing can be honoured and so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded
OR
(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.
17. VAT
Many of the Owners of properties in the Canopy & Stars portfolio are not registered for VAT in which case no tax is payable. Where VAT is payable, the tax is included in the advertised holiday rental price. If the rate of VAT changes between the date of the Booking and the date of the stay, Canopy & Stars may adjust the rate of VAT that you pay, unless you have already paid for the Booking in full before the change in the rate of VAT takes effect.
18. Visa, passport and health requirements
Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the international Booking. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the Owner of the Booking, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before the commencement of your holiday. Prior to international travel it is your responsibility to check whether it is safe to travel by visiting the FCO website www.gov.uk/foreign-travel-advice.
19. Governing Law and Jurisdiction
These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions.
20. Discrepancies
In case of a discrepancy between these Agency Terms & Conditions and any other Canopy & Stars literature, these Agency Terms & Conditions shall prevail.
21. Validity clause
In the event that a court finds that a condition in these Agency Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Agency Terms & Conditions, which will continue to be valid and have full force and effect.
22. Events beyond an Owner or Agency’s control
If an Owner or Canopy & Stars is prevented or delayed from complying with any of their respective obligations under these Agency Terms & Conditions or a contract for a Booking due to events or circumstances beyond their reasonable control, the inability or delay in performing those obligations will not be treated as a breach of these Agency Terms & Conditions or a contract for a Booking. Examples of such events or circumstances include fire, flood and other acts of God, strikes, trade disputes, lock outs, restrictions of imports or exports, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, pandemic (including Covid-19), any national/local/regional government restrictions.
Thank you for wading through all the very boring, but very important stuff above.
Now the outdoors is calling, so go and get wild in nature!
We stayed for four nights at Le Camps in the Masai Mara tent and its accompanying bell tent. As a family of four with two teenage boys, we were able to spread out and the boys had their own space. We had a fantastic stay, relaxing in the beautiful garden and swimming in the natural pool, playing football and pétanque, visiting local places of interest such as the Abbaye de Beaulieu and the Sunday morning market in St Antonin Noble de Val. We also had a great day kayaking and on the river Averyon which was recommended and booked for us by Claire, our camp hostess. We enjoyed cooking in the communal kitchen, chatting to fellow guests and making friends with the camp dogs, Alfie and Monty! All in all a hugely enjoyable stay and one we would love to repeat.
04/08/2023