The Chickenshed
Monmouthshire, United Kingdom
- Our low price promise from £271 p/n
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Cabin
Sleeps 8
- Three king-size beds and one twin room
Overview
As you arrive at this beautiful cedar and glass structure hidden in the Monmouthshire trees, you know two things. Exactly why it won a 2017 RIBA award and exactly how great a time you’re going to have. It’s not just cosmetic either. Underfloor heating and superb touches of modernity mean you can slip off your shoes and pad around the open-plan space from kitchen to crisply tiled bathroom, to indulgent sofa to giant bed without a care in the world. Even with all that to enjoy though, it’s nature that’ll really wow you.
The views of the Wye valley captivate you through the floor-to-ceiling glass doors, but you can also throw them back to let the fresh country air in or yourselves out for al fresco meals on the terrace. There are two private acres where kids, big or small, can play safely, and a wood to wander through, under the swaying canopies of ancient trees. You can hit the Wye valley for canoeing and caving, strike out on foot to the local pubs or raid the farms shops for BBQ ingredients, coming home to sit by the fire pit and relive the day’s adventures in your own private piece of paradise.
Essentials
The important stuff
- Check in: 4 PM
- Check out: 10 AM
- Please bring a torch, wellies and walking boots
- Unlimited firewood
- EV charging point facilities (please contact owners after booking for information on values, if any)
- There are 4 parking spaces outside the house
- Phone signal available
- Wifi available
Sleeping arrangements
- Three king-size beds and one twin room
Extra space available
Space for 2 pets from £25 per pet per stay
Space for 1 baby no charge. A travel cot and high chair can be provided on request
Kids & Pets
The space is dog-friendly with a large secure garden, field and woods beyond. There is an outside tap, blankets for drying muddy paws, dog bed and crate available. Babies are welcome and a travel cot and high chair can be provided on request.
Cooking
- Kitchen equipped with an induction hob, oven, microwave, two undercounter fridges and dishwasher
- Cooking utensils, crockery and glassware provided
- Outdoor BBQ
Washing
- Two en suite shower rooms with a sink and flushing toilet
- Family bathroom with a bath, shower and flushing toilet
- Washing machine and dryer
- Bramley bath products provided
Heating, lighting & bedding
- Bed linen and towels provided
- Underfloor heating throughout
- Electric lighting
- Wood burner in the living area
Entertainment
- Cards and board games
- Books by local authors and on the local area
- Maps and guides
- TV and DVDs
- Boules and badminton
Getting there
The Chickenshed, Parkhouse, Trellech, NP25 4PU
///filer.backtrack.comical - What3Words is a new more accurate version of a postcode. This will take you directly to where you need to park so we recommend using this in your Sat Nav, but always remember to look at the owners’ directions too!
By public transport:
The nearest train station is Chepstow (25 minutes away) - please plan ahead if you need to take a taxi from the station
The nearest bus stop is in Trellech (1 mile away)
Bear in mind that you will need wheels if you want to explore the local area but there are plenty of walks from the door!
By car from M4 (westbound)
Leave the M4 at Junction 21 and join the M48 heading to South Wales and Chepstow. Cross the Old Severn Bridge (£6.50 toll heading West only) and take the exit for Chepstow as you come off the bridge.
At the roundabout take the 3rd exit for Chepstow and the Wye Valley. At the next roundabout go straight across, bypassing Chepstow and heading for the Wye Valley on the A466. At the racecourse mini roundabout go straight across, passing the race course on your right. Drive through St Arvans following signs for Monmouth and Tintern. Continue along the A466 Wye Valley Road to Tintern. When you reach Tintern you will see the Abbey on your right. Very shortly afterwards take the left turn onto Forge Road (signposted Llanishen and Car-Park). This is immediately before the The Wild Hare.
Continue along Forge Road for 1.4 miles, passing the Abbey Furnace on the right, until you reach the Tintern Angling Club Ponds. As you reach the ponds, the road splits. Go right over the bridge and the road immediately bends left, signposted to Raglan. You will then come to a T junction – go right again (signposted Llanishen, Usk, Raglan and Trellech).
0.7 miles from the ponds you pass the Fountain Inn on your left. Continue straight on, ignoring turnings to the left and right and heading towards Parkhouse and Trellech. Continue on this road and after 0.7 miles it will turn sharply right and uphill and then sharply left as you enter the hamlet of Parkhouse. Continue straight over the crossroads, leaving behind the cluster of houses. The Chickenshed is the second house on your right 0.3 miles from the crossroads.
From A40/Monmouth (coming from direction of Ross on Wye and M50)
As you approach Monmouth you will come to the big Agincourt roundabout. Continue straight across on the dual carriageway, bypassing the town. At the traffic lights go straight across and after a few hundred metres take the exit before the tunnels, signposted Trellech. At the T junction at the top of this road take the left turn towards Trellech and then take the second turning left just before the toll house, signposted Trellech &Chepstow. Continue on this road until you get to Trellech itself (about 5 miles).
Go through the village, passing the church on the right and The Lion Inn on your left, and as you are leaving the village the main road will go right and you want to go straight on, following the signpost for Catbrook and Parkhouse. After 0.3 miles take a right turn towards Parkhouse. Continue along this lane going straight across at the crossroads (also signposted to Parkhouse) and you will soon see the Chickenshed on your left.
From A40/Monmouth coming from Abergavenny direction
Take the exit for Monmouth immediately after the tunnels. At the mini-roundabout immediately after the petrol station take the first exit, B4293 towards Trellech, follow the road around and take the third turning left just before the toll house, signposted Trellech & Chepstow and then continue on this road until you get to Trellech itself (about 5 miles).
Go through the village, passing the church on the right and The Lion Inn on your left, and as you are leaving the village the main road will go right and you want to go straight on, following the signpost for Catbrook and Parkhouse. After 0.3 miles take a right turn towards Parkhouse. Continue along this lane going straight across at the crossroads (also signposted to Parkhouse) and you will soon see the Chickenshed on your left.
Parking:
There is parking for 3 or 4 cars just outside the house
Food & Drink
At The Chickenshed
Home baked cakes, bread, milk, butter, local preserves, and fresh coffee will all be waiting for you.
Tom, who owns The Marches Deli in Monmouth can supply a hamper with local cheeses, charcuterie, beer, cider, perry, juices and wine (as well as local gins and chutneys and Welsh chocolate). Ask Sue to put you in touch.
Local shops
There is a small village shop in Llanishen which is about 2.6 miles away.
There are also village shops in Tintern, Llanishen and Devauden, otherwise Monmouth is the nearest for shopping.
Penny Johnstone - a great local caterer nearby who can deliver a wide range of meals.
Pubs & Restaurants
The Fountain Inn (1 mile) - a friendly, ungentrified pub serving home made food & very good beer on tap.
The Lion Inn (1 mile) - a local pub serving good choice of pub food and specials.
Silver Circle Gin Distillery (1.5 miles) - produces handmade craft spirits as well as hosting experiences such as 'Distil your own gin' and cocktail nights.
The Anchor (2 miles away) - a family & dog friendly pub with good choice of food.
The Whitebrook (4.4 miles) - like the Walnut Tree (below) it has a Michelin star; the food is sophisticated, the flavours subtle, the ingredients unusual.
The Black Bear Inn (15.9 miles) - great little gastropub serving an utterly delicious short menu (as featured on Channel 4's "Remarkable Places to Eat").
The Walnut Tree (22.5 miles) - Shaun Hill took over the Walnut Tree at the same time Sue and Nick moved to Wales and serve superb food.
Activities
At The Chickenshed
A footpath runs along the boundary into the woods beyond. From here you can access miles of tracks, and find your way onto the Wye Valley Walk. Offa's Dyke footpath is just over the other side of the river Wye, easily accessible from Tintern.
Places to visit:
Tintern Abbey (3.9 miles) - still standing in roofless splendour on the banks of the River Wye nearly 500 years since its tragic fall from grace.
Kingstone Brewery Tours (3.6 miles) – a four barrel micro brewery in the heart of the Wye Valley. Their real ales are adapted from traditional recipes to suit modern pallets. From hearty IPA’s to quaffable bitters and golden hoppy ales.
Chepstow Castle (7.9 miles) - a beautifully preserved masterpiece of medieval engineering, perched high above the Wye Valley like a history lesson in stone.
Puzzlewood (9.7 miles) - an enchanted forest which has played host to Star Wars, Merlin, Dr Who and Atlantis.
Clearwell Caves (9.9 miles) - underneath the mysterious Royal Forest of Dean lies a hidden world, spectacular and unseen, a vast natural cave system that has been mined for thousands of years.
Blaenavon Iron Work (25 miles) - a former industrial site which is now a museum in Blaenavon, Wales. The ironworks was of crucial importance in the development of the ability to use cheap, low quality, high sulphur iron ores worldwide.
Outdoor & Active
Raglan Farm Park (8.7 miles) - great for kids with animals, lambing in season and indoor and outdoor play areas all year round.
Wye Canoes (11.7 miles) – book your self guided river trip with Wye Canoes Ltd and experience the best canoe trips and outdoor activities that the Wye Valley has to offer!
Pedal a bike away (13.2 miles) - rent bikes for all ages and abilities to enjoy the range of trails in the Forest of Dean.
Black mountain bike park (24.7 miles) – lots of good, quiet routes in the Wye Valley, over to the Forest of Dean and also into the Vale of Usk.
Meet your hosts
Meet Sue & Nick
Sue & Nick passed the dilapidated barn on the way to Monmouth so often they’d stopped noticing it. Until it went up for sale. Architect friends of theirs had already drawn up a plan to renovate it and everything seemed to fall into place. They saw how they could combine their love of good design and craftsmanship with an investment in the area – which they’d come to love for the peace, the woods and the walks. The result was The Chickenshed, an unassuming name for a brilliant creation that brings people to the area and delights them with its character.
Wildlife & environment:
The Chickenshed is on the Trellech plateau, which forms part of the Wye Valley Area of Outstanding Natural Beauty, and has views across to the Southern fringes of the Black Mountains. Behind the shed are two acres for you to discover – with bluebells in spring and rich wildlife all year round. Right from your door, you can follow the footpath which leads into Parkhouse Wood (itself a Site of Special Scientific Interest).
Reviews
6 friends, early February trip for our annual catch up. Wales was a good meeting point for us. Chicken shed was immaculate, plenty of space and amazing skies.
02/02/2024Claire
We had a lovely 3 night stay at the Chickenshed with a group of friends for New Years. The location was perfect, Monmouth town is only a 15min drive but you feel very rural, which is just what we wanted. The place was extremely clean and really well equipped. Sue was also the perfect host. We couldn't have asked for more for our stay!
29/12/2023Henry
We all had a lovely time - grandparents, daughter and son-in- law and two grandchildren. There was something for everyone. Super accommodation, peaceful environment and lots of great play space. The peace and tranquility were particularly appreciated.
21/08/2023Nina
Fabulous property
17/07/2023Karen
I booked this as a surprise for my husband’s 65th birthday so the whole family could be together. It worked really well, the accommodation and facilities were excellent. Sue also helped me with purchasing a breakfast for me and put me in touch with Tom for cheese and charcuterie boards which were excellent too. Everyone was so very helpful and kept my secret too. We saw The Chickenshed a couple of years ago on the website, it did not disappoint in any way, stunning location and accommodation. Sue the owner was so helpful and very easy to contact.
16/06/2023Deborah
Booking Terms
Canopy & Stars low price promise
Book with us in confidence knowing you won’t find that place cheaper elsewhere. All of the prices we display are set and matched by our Owners. (In this world of foreign currency, we do have to say 'subject to exchange rates' for some of our European places.)
What does ‘from price’ mean?
Our ‘from price’ is based on a four night stay in low season and designed to help you to compare different prices across our collection. Some of our Owners vary their nightly rates and check in days throughout the year, so it may differ from the rate quoted below the calendar. It is quite common (although by no means universal) for places to charge a little more in peak season or for shorter stays, to cover changeover costs. Consider booking longer stays during the cooler months if you’re looking for the lowest nightly rates.
Agency Terms & Conditions
Except where otherwise specified, we Sawday’s Canopy & Stars Ltd (Company No 09088366) of Merchants House, Wapping Road, Bristol, BS1 4RW act only as an Agent in respect of all bookings we take and/or make on your behalf. As an Agent we act as an intermediary between you and the owner (‘’Owner’’) of the holiday accommodation (‘’Property’’) you will be staying in. We help to arrange reservations and bookings between you and the Owner and take payments from you on behalf of the Owner.
We are only arranging a contract between you and the Owner for hire of the Property and for any other services or arrangement you purchase from the Owner (the “Booking”). This means the legal contract for the Booking is between you and the Owner despite the fact that a payment for the Booking has been made to the Agent. Your contract for the Booking is not with Sawday’s Canopy & Stars Ltd (Canopy & Stars).
Canopy & Stars is part of the Sawday’s family of companies, a majority employee owned business, 24% owned by a charitable trust and a B Corp. We accept no liability in relation to any contract you enter into in relation to Bookings or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any Booking.
When making your Booking we will arrange for you to enter into a contract with the Owner, as detailed in clause 1.2 below. Your Booking is subject to these Agency Terms & Conditions and any other specific booking conditions of the relevant Owner(s) you contract with. The Owner’s booking conditions may limit and/or exclude the Owner’s liability to you.
You may decide to make more than one Booking at the same time. The price charged in total for more than one Booking will always equal the prices charged separately for each individual Booking. All Bookings are available to be purchased separately at the same price as they are when more than one Booking is made. This means that any multiple Bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.
By making a booking, you agree that:
- You have read these Agency Terms & Conditions and agree to be bound by them;
- The lead name on the Booking will be the person responsible for the Booking and shall be responsible for paying the deposit and the full price, for making any amendment and cancellation requests and for the payment of any additional charges. The lead name accepts these Terms & Conditions on behalf of all persons in the Booking;
- You consent to our use of your information in accordance with our Privacy Policy;
- You are over 18 years of age and where there may be age restrictions in place, you declare that you and all members of your party are of the appropriate age
The Canopy & Stars online booking system enables Guests to make Bookings 24 hours a day. To confirm your booking, you must pay a 25% deposit (or full payment if booking within 10 weeks of your check in date) and the entire Booking will be subject to the cancellation policy as outlined in clause 2 below. The Canopy & Stars telephone booking line is open Monday to Friday 9am to 6pm and Saturdays 10am to 2pm. When using the online enquiry form, for those Properties without online booking, please allow 24 working hours for us to contact you by telephone to confirm the Booking. If we are unable to reach you by phone, we will attempt to contact you by email. We will contact you during Canopy & Stars working hours (Monday to Friday 9am to 6pm and Saturday 10am to 2pm). Online or email enquiries will be dealt with in the order they are received, but please be aware that we cannot guarantee reservation of your selected dates until the receipt of suitable payment. Therefore, if possible, we do recommend that you book on the Canopy & Stars website using the online booking system.
1. Booking and payments
1.1 In order to confirm your chosen Booking, you must pay a 25% non-refundable deposit as required (or full payment if booking within 10 weeks of the date of your check-in). The deposit is non-refundable as it covers costs incurred and services provided to enable your Booking. These include, but are not limited to, marketing and PR, property inspection fees, Owner management, booking management, credit card fees and customer service.
1.2 Your Booking is confirmed and a contract between you and the Owner will exist when we receive payment of the deposit and send you a booking confirmation on the Owner’s behalf. This Booking confirmation email will be sent within 24 hours and will contain the details of your Booking and of payments made and due. If you have not received your Booking confirmation email within the specified time, please notify us as soon as possible by email (bookings@canopyandstars.co.uk). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. As we act only as booking Agent, we have no responsibility for any errors in any documentation except where an error is made by us.
1.3 Once the 25% deposit has been paid, the full balance payment will be due 10 weeks in advance of your check in. A reminder to pay your balance will be sent to you one week prior to this 10 week date, where applicable, by email. We automatically take the balance payment using the same card as used to make the deposit payment. It is your responsibility to advise us if we should use a different card and to contact us by telephone (0117 204 7830) to arrange for alternative payment method. If the automated balance payment does not successfully go through as there is a problem with your card, such as it is expiring, then we will contact you to try and take alternative payment. If you do not make any payment due to Canopy & Stars by the due date for payment and at the latest within 5 days of this date, then with regret, we will notify the Owner who will cancel your Booking and terminate their contract with you. In these circumstances, your rights to a refund are set out in clause 2.3 and 2.4 below. Please note that if you have paid in a currency that is different to the original pricing, we will not be able to guarantee the same conversion rate that was used to convert the deposit payment.
1.4 Except where otherwise advised or stated in the booking conditions of the Owner concerned, all monies you pay to us for a Booking will be held on behalf of the Owner(s) concerned.
1.5 Credit Card payments are processed via Elavon who provide merchants services facilities to Sawday’s Canopy & Stars Ltd.
2. Cancellation by You
2.1 If you have to, or want to cancel or amend your Booking, this request must be sent to us by email (bookings@canopyandstars.co.uk) and will be considered and responded to within two working days of receipt. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.
2.2 Cancellation by you at any time will result in your 25% deposit being forfeited. The deposit is always non-refundable as it covers costs incurred and services provided to enable your Booking.
2.3 All bookings are non-amendable and non-refundable within 10 weeks of your check in date. If you need to cancel your booking within 10 weeks, the total cost of the accommodation including the deposit will be forfeited. Cancellation should always be in writing to bookings@canopyandstars.co.uk.
2.4 If you need to cancel your booking at a date 10 weeks or more in advance of your check in date, the 25% deposit will be forfeited. If the booking has been paid in full the balance will be returned to you, minus the 25% deposit. Refunds will be issued in the same form and ratio as the original payment was made. Therefore, if a Gift Voucher was used to book your stay, the refund will be back onto a new Gift Voucher at the same amount as originally used. Alternatively, if you paid in cash, your refund will be processed in the currency of the booking. Where this is different to the currency of the payment card, this will be converted at the current exchange rate on the day of the refund.
2.5 Cancellations made by you, at any time, may incur a £50 administration fee in addition to us retaining the non-refundable deposit. This represents the administration costs incurred by us on behalf of the Owner to deal with such requests.
2.6 If extreme weather prevents you from reaching your holiday, taking, or finishing your holiday, you are still subject to these cancellation terms as outlined in clause 2.3 above. We strongly recommend that you take out a travel insurance policy which covers this eventuality. In the event of the property becoming unavailable (such as due to fire or flooding), Canopy & Stars will endeavour to provide the Guest with suitable alternative accommodation, starting with any other accommodation that may be available with the same Owner of your Booking, or will refund all monies paid, or a proportion in the case of curtailment. The Agency cannot, however, pay any compensation or expenses as a consequence of such an event.
2.7 Cancellation insurance is available to purchase from many providers, but will be a third-party arrangement and not involve Canopy & Stars or the Owner in any way. You are strongly recommended to take out personal travel insurance for all members of your party for UK holidays and you must take out personal travel insurance for international holidays, including for illness and cancellation due to Covid-19. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment.
2.8 If you fail to check-in on your date of arrival your Booking will be cancelled and no refund will be due.
3. Amendments to your booking, requested by you
3.1 Amendments to your Booking can only be made more than 10 weeks prior to the check in date, after which time amendments may be treated as cancellation and our refund policy as detailed in clause 2.3 above may apply. All amendments are subject to availability and may incur a £50 admin fee detailed in clause 2.5 above.
3.2 If we can fulfil your request to amend your booking, any differences in price as a result of the amendment, will be paid by you in the case of an increase and refunded to you in the case of a decrease in price, e.g. amending your booking from low season to high season.
3.3 In the event that a date swap is offered, this will normally be agreed with a set timeframe to rebook and sometimes a credit against a future stay will be offered. The credit can only apply to a stay at the same space as originally booked.
3.3.1 If a date swap is offered, then the Agency Booking Terms and Conditions applied at the time of your original booking will still apply. Therefore, if your date was swapped within 10 weeks of the original check in date, the 10 week cancellation policy set out in clause 2.3 applies to your new stay, even if the new check in date is beyond 10 weeks.
4. Refunds
If a refund is issued it will be in the same form and ratio as the original payment was made. Therefore, if a Gift Voucher was used to purchase the original stay, the refund will be back onto a new Gift Voucher at the same amount as originally used.
5. Insurance
You are strongly recommended to take out personal travel insurance for all members of your party for your holiday, including holidays in the UK. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment for any reason. Please read your policy details carefully and take them with you on holiday.
6. Changes and Cancellations by the Owner
We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed Booking or to cancel your Booking. We will also liaise between you and the Owner to try and organise an alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
7. Cancellations due to events outside of Owner’s control
An Owner may have to cancel a booking due to events outside of their reasonable control (see clause 22). In such circumstances, we will liaise between you and the Owner to try and organise an any alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
8. Complaints & Procedure
We always aim to provide the best possible holiday experience, however, if you have any complaint or problems during your stay, please immediately notify the Owner during the stay itself, so that the Owner has the opportunity to resolve the problem at the time. If you do not follow this procedure, there will be less opportunity for the Owner to investigate and resolve your complaint and to make your stay as enjoyable as possible. Delays may also mean that the amount of compensation you may be entitled to, may be reduced or negated.
Whether or not your complaint is dealt with satisfactorily, please also let us know of the problem as soon as possible by emailing info@canopyandstars.co.uk. We will aim to respond within 1 working day to acknowledge your email. We will then review your feedback and investigate the complaint. This may involve discussing your concerns with the owner, revising the website listing for inaccuracies, and reviewing previous guest feedback and internal inspection notes. This process can take time to complete, so please allow approx. 7 working days for a final response.
We also welcome you to fill in our feedback survey which will be sent to you via email the day after you check out. It is important for us to gather as much information as possible about the experiences our guests are having. This is what helps us support our Owner in fulfilling their potential and identifying if anything could be improved.
9. Our Responsibility for your Booking
Your contract is with the Owner and its booking conditions apply. As Agent, we accept no responsibility for the actual provision of the Booking. Our responsibilities are limited to making the Booking in accordance with your instructions and acting properly in accordance with our legal duties as an Agent. We accept no responsibility for any information about the Booking that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your Booking (or the appropriate proportion of this if not everyone on the Booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
10. Your Responsibilities
10.1 Please note that you have a contract with the Owner of the property. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Owner, the Property and other guests and their Property.
10.2 You are responsible for informing the Owner of any losses or damage to the property as soon as possible. Please note that you will be liable to pay the Owner for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear). Some Owners may also require a damage deposit. If so, this information will be provided on the website place page under ‘essentials’.
10.3 You must also leave the property by the check-out time specified on your Booking. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you. Please note that this would be without the right to any refund.
11. Pets
11.1 Not all properties accept pets. If you wish to take your pet on holiday, please advise us before booking and we can check whether pets are accepted at the property. You must obtain the prior consent of the Owner before taking any pets to the property. If you take a pet to a place that doesn’t allow pets, or you exceed the number of pets allowed at a place, the Owner has the right to refuse you to stay at the Property, and/or they may ask you to leave the Property before the end of the holiday period. Please note that this would be without the right to any refund.
11.2 A nightly charge may be made by the Owner for each pet and additional terms may apply, you will be notified of this at point of Booking. Please check these terms carefully before booking and arriving.
11.3 Please do not leave your pets alone or unsupervised in the property at any time during your stay. For the safety and comfort of your pet we request that Owners exercise due diligence at all times, especially where the property is located near a road/livestock. Canopy & Stars nor the Owner can accept responsibility for the safety of your pet.
11.4 If any guest has an allergy to pets, please be aware that Owners (and we) cannot guarantee that a pet has not stayed in a particular Property. We and Owners cannot accept responsibility for any suffering which may occur as a result of such animals having been present in a property.
11.5 We ask that all owners of pets keep their pet under control at all times and to be responsible for ensuring that they do not damage the Property, livestock or vegetation during the stay. You will be liable for any damage caused by your pet. Any damage is to be reported to the Owner immediately. Any additional cleaning required, that may incur an additional charge, will be at the Owner's discretion.
12. Special requests
If you have any special requests (for example dietary requirements, allergy, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Owner, but unfortunately, we can't guarantee that they will be met and we will have no liability to you if they are not.
13. Maximum Numbers
Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy a property. Most owners reserve the right to refuse admittance or revoke a Booking if this condition is not observed and you are unlikely to receive any refund.
13.1 The Owner reserves the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property. As Agent, we will have no liability to you in these circumstances.
13.2 The Owner only supplies the Property for domestic and private use. You agree not to use the Property for any commercial, business or re-sale purpose, and the Owner has no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. If you do wish to use the Property for a commercial purpose, you must contact Canopy & Stars prior to confirming your booking.
14. Group Bookings
Not all Owners accept Bookings for a single sex group (for example, a stag or hen party). Guests wanting to make such a Booking should check with us beforehand to enable us to check whether the Owner is prepared to accept the Booking. We will then advise you accordingly. In event that an Owner does not accept this type of Booking then it is with regret, that the Booking may be cancelled, and cancellation fees may apply. It is the Guest’s responsibility to enquire with Canopy & Stars and/or check on our website beforehand to make sure that this type of Booking is permitted.
15. Pricing
15.1 Canopy & Stars reserve the right to amend advertised prices at any time on behalf of the Owner. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur.
15.2 Rates are set per place in the currency specified by the Owner. Where this has been converted into the currency of your preference, until the payment stage this will be an estimation only, based on a recent exchange rate. The original rate will be displayed before you confirm your payment and you will be given the option of paying in your own currency at our guaranteed rate, or paying in your own currency and leaving the conversion and any associated fees to your card provider.
16. Information & Accuracy
The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, some of the properties (including the features and extras available) may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:
(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you
OR
(2) subject to availability, change your booking dates to dates when the pricing can be honoured and so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded
OR
(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.
17. VAT
Many of the Owners of properties in the Canopy & Stars portfolio are not registered for VAT in which case no tax is payable. Where VAT is payable, the tax is included in the advertised holiday rental price. If the rate of VAT changes between the date of the Booking and the date of the stay, Canopy & Stars may adjust the rate of VAT that you pay, unless you have already paid for the Booking in full before the change in the rate of VAT takes effect.
18. Visa, passport and health requirements
Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the international Booking. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the Owner of the Booking, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before the commencement of your holiday. Prior to international travel it is your responsibility to check whether it is safe to travel by visiting the FCO website www.gov.uk/foreign-travel-advice.
19. Governing Law and Jurisdiction
These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions.
20. Discrepancies
In case of a discrepancy between these Agency Terms & Conditions and any other Canopy & Stars literature, these Agency Terms & Conditions shall prevail.
21. Validity clause
In the event that a court finds that a condition in these Agency Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Agency Terms & Conditions, which will continue to be valid and have full force and effect.
22. Events beyond an Owner or Agency’s control
If an Owner or Canopy & Stars is prevented or delayed from complying with any of their respective obligations under these Agency Terms & Conditions or a contract for a Booking due to events or circumstances beyond their reasonable control, the inability or delay in performing those obligations will not be treated as a breach of these Agency Terms & Conditions or a contract for a Booking. Examples of such events or circumstances include fire, flood and other acts of God, strikes, trade disputes, lock outs, restrictions of imports or exports, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, pandemic (including Covid-19), any national/local/regional government restrictions.
Thank you for wading through all the very boring, but very important stuff above.
Now the outdoors is calling, so go and get wild in nature!
6 friends, early February trip for our annual catch up. Wales was a good meeting point for us. Chicken shed was immaculate, plenty of space and amazing skies.
02/02/2024