The Loveland Pod
Devon, United Kingdom
Loveland Farm
- Our low price promise from £221 p/n
-
Geodome
Sleeps 2 /
Extra space for 4 adults
- 1 double
Overview
Loveland Farm is a fabulous place to get back to nature, and go camping in the most stylish fashion possible. You can meet not only the abundance of indigenous flora and fauna but also owners Karina and Jeff's own menagerie of pigs, chickens, and ducks! In an unrelated matter, you can purchase eggs and bacon on site from time to time. The Pod itself is a recent addition that came from the sight of wooden pods hanging from trees in Canada. Another eight pods have since joined in the neighbouring meadow.
The Pod's deck is, at points, as much as 8ft off the ground. It has a wood and glass railing but please still take care, especially with kids. Inside, Karina and Jeff's design background is evident in every aspect of the lovingly crafted pod. Although they dialled back their involvement with major brands when they moved to the country, they still have their own label, Griffin, and the Pod is clearly decorated with a professional stylist's eye. The pod has a woodburner for keeping cosy but is still made of canvas, so those staying in winter will want to pack plenty of warm clothing. Lighting in the deck picks out the white canvas and the broad window that shows views of the river and the meadow below. To add the cinematic impact of the pod, you have a projector screen on hand for your own private pod-based movie nights! Your own kitchenette and eco loo are on the deck and just a few steps away respectively. As if that wasn't enough, Loveland Farm also has an indoor heated salt water swimming pool for guests to enjoy during their stay. Measuring an impressive 11 metres, this eco-swimming pool is heated by a wood-chip fired biomass and offers guests a luxurious dip into the creative world of Loveland Farm.
Essentials
The important stuff
- Check in: from 4pm
- Check out: by 10am
- You are asked not to enter any of the animal pens under any circumstances. You will also need to sign a disclaimer with regards to the pod platform – it is raised 8ft off the ground at some points and has a wood and glass banister, but could still prove a hazard for children
- Wellies are a must when wet weather is forecast
- Woolly jumpers in winter – at the risk of stating the obvious, the pod is a large, uninsulated space made of canvas and can get chilly in colder weather!
- There is 1 double bed, and 2 double futons/sofa beds for extra guests
- EV charging point facilities (please contact owners after booking for information on values, if any)
Sleeping arrangements
- 1 double
Extra space available
Space for 4 adults from £30 per adult per night - sleeping on sofa beds (children aged 3+ welcome at same rate, 2 yrs or under classed as baby)
Space for 1 baby no charge. . Travel cot can be provided
Kids & Pets
Kids over the age of 8 are welcome, but pets cannot be accommodated.
Cooking
- The kitchen is about 6-7m from the pod
- Tea, coffee and sugar provided
- Gas hob
- Fridge
- Kettle
Washing
- The shower room is lit by spotlights set into the floor and with natural light that filters through the transparent corrugated roof. The shower room is on the same decking as the pod.
- Two clothing hooks and a towel rail are provided.
- The shower itself is an overhead rose fitting which provides a constant stream of hot water.
- The compost loo in a cabin next to the pod, is a bespoke design and instructions are provided on how the system works and how to use. A large wash hand basin and full length mirror is also provided.
- A sink with drainage space is set into the kitchen area work top.
Heating, lighting & bedding
- The pod is heated by a wood burner and has an electric heater too, but it's a large space, made of canvas and is not insulated, so please bring jumpers and woolly hats if you are booking in winter!
- Initial supply of wood provided, but if you need more this is free so please just ask the owners
- A table lamp is situated beside the bed and an over head light is situated above the cooking area outside.
- Two large flood lights illuminate the area in front of the platform at night.
- White cotton bed linen is provided for all three beds.
Entertainment
- A library of books and DVDs are available to peruse in the farmhouse. An iPod docking station with speakers is also provided in the pod
- WiFi is also installed
- Surround sound speakers and your own private projector linked up to Wi-Fi and DVD system
Getting there
Loveland Farm, Hartland, Devon, EX39 6AT
Arrival: ///tiles.cackling.become
By public transport
The nearest train station is Barnstaple which is a 40 min drive from Loveland. The nearest bus stop is in the local village of Hartland ( a 5 minute drive or 20 min walk) which runs regularly to Barnstaple, Bideford and Bude.
By car
From the North
Take the M5 south towards Exeter, leave at junction 27 signposted Barnstaple. Take the third exit for the A361, follow this road to Barnstaple. When you reach Barnstaple continue over the 3 ring road roundabouts following signs for the A39 Bideford, this will bring you onto the Atlantic Highway. Follow this for 20 miles (you will go past Bideford continuing towards Bude), just after the Clovelly Cross roundabout (there's a petrol station on your left) take the first right, signposted Hartland (B3248). Follow this road for 2 miles and you will come to a sharp left hand bend. Continue on this road and keep following signs for Hartland point. You will reach a junction (directly ahead of you will be a sign for Lavender Tea rooms) take a right (still following signs to Hartland Point) about 1km down this road you will see a sign for Loveland farm immediately situated before a small junction, take the right hand road on this junction and Loveland is situated 100m ahead.
From the South
Join the A39 following signs for Bude. Continu along the A39. Once you reach Bude, follow signs for Bideford - 15.2miles from Bude (approx. 24mins drive) take a left turn onto the B3248 towards Hartland and Hartland Point. Follow this road for 2 miles and you will come to a sharp left hand bend. Continue on this road following signs for Hartland point. You will reach a junction-(directly ahead of you will be a sign for Lavender Tea rooms) take a right (still following signs to Hartland Point). About 1km down this road you will see a sign for Loveland farm immediately situated before a small junction, take the right hand road on this junction and Loveland is situated 100m ahead.
Food & Drink
At Loveland Farm
The pods are self catering but guests can buy owners' farm produce, including eggs, sausages and bacon, as well as a wide range of hampers with their own branded Loveland wine. This is from Tuscany Italy with family ties with Karina’s family.
Sabins coffee from Cornwall is also available to purchase.
Friday night is pizza night at Loveland Farm, with homemade wood-fired pizzas available to pre-order. Get your orders in before midday Friday, direct with the owners. Please note that pizza night is seasonal and usually runs from May–end September.
To pre-order any food from Loveland Farm please contact the Owners directly with your booking reference, at least one day before arrival.
The Pop In
The small convenience store stocks a wide selection of groceries, all your essential toiletries and a wide selection of alcoholic beverages. It's open from early morning to early evening and is a great one stop shop located in the centre of Hartland.
Opening hours: Monday - Friday (8am-7:30pm) Saturday & Sunday (8:30am-7:30pm)
Address: 36 Fore Street, Hartland, EX39 6BD
Pubs & restaurants
Coasters, Bude
A great little restaurant in the centre of Bude (just off the main street below boots). Great for a quick fairtrade coffee or afternoon tea, or for dinner on a Saturday evening where they have a special menu all made form locally sourced produce (the fresh crab mini quiche to start is particularly great!). The restaurant isn't licensed so take your own wine, there's a small corkage fee.
Address: 2 Belle Vue Avenue, Bude, EX23 8BS
Opening hours: Monday - Saturday all year round 10am-4pm , 7pm-9pm (Saturday Evenings)
Pattard's Kitchen
A restaurant in a unique rural setting, pioneered by talented head chef and owner Bjorn Moen. Passionate about food, provenance and sustainability, Bjorn’s farm to fork concept is delivered with a modern edge. The restaurant is a beautifully converted milking parlour with a relaxed feel. Service is not rushed and food is the focus. Booking essential.
Address: Pattard Farm, Hartland EX39 6BY
Tel: +44(0)1237441444
Wednesday to Saturday 18:00- late (by booking only)
Hartland Quay & Pub
A more dramatic setting to enjoy local food and drink is hard to imagine! The Hartland Quay pub is open all day and all year for drinks, meals, snacks and coffee, and is located facing the Atlantic sea, perched on the edge of this wild and spectacular bay with soaring granite cliffs all around.
Address: Hartland Quay Hotel, Hartland, EX39 6DU
Call: 01237 441 218
Opening Hours: Bar (Everyday) 11am - 11pmMeals (Everyday) 12pm - 2.30pm and 6pm - 9pm.
Pig on the hill, Westward Ho!
If you fancy something a little bit more special The Pig On The Hill in Westward Ho! serves good wholesome pub food with elements of fine dining. All he meat, fish, heese and even ice-cream are sourced from local producers around North Devon, definiely worth the journey!
Address: Westward Ho, EX39 5AH
Opening hours: Monday - Friday (11am - 11pm)Saturday (11am -12pm), Sunday (11am - 9pm)
Takeaways
Wayside Takeaway
A great Chinese takeaway in the village of Kilkhampton just 10 mins drive from Loveland. Don't forget your cash as they don't accept cards. You can call ahead to place your order so it's ready in time for your arrival.
Address: Wayside, Kilkhampton, EX23 9RG.
Opening hours: Every day(except Tuesdays)
The Spice
Karina & Jeff's favourite Indian Restaurant, The Spice is located in Bideford. This open, modern restaurant offers a wide selection of traditional favorites all beautfiully cooked and presented. To book a table call 01237 471133.
Address: The Quay, Bideford, EX39 2HF
The Hart Inn
Gorgeous old fashioned pub dating, in part, from the 14th Century. The menu is good honest pub food but with a few more diverse influences.
Address: The Square, Hartland, BIDEFORD, DEVON, EX39 6BL
Based in Welcombe (great beach, even better sunset) just a few miles out of Hartland the Old Smithy is a freehouse offering traditional pub grub and great live music, pop down on a Tuesday for Jam night plus there's a folk night once month. Real ales and a good selection of wines all availble within a great atmosphere.
Address: Welcombe, Bideford, Devon, EX39 6HG
Opening hours:12:00pm - 12:00am every day Food served 12-2.30pm and 6-9pm daily
Activities
At Loveland Farm
New for June 2019, the indoor heated salt water swimming pool is open for guests to enjoy during their stay at Loveland Farm. Measuring an impressive 11 metres, this eco-swimming pool is heated by a wood-chip fired biomass and offers guests a luxurious dip into the creative world of Loveland Farm. Situated in our light and airy barn conversion, guests can take in the excitingly curated interiors as they relax in the chemical-free warm waters. Guests can also book exclusive-use slots (for 1 hour) per stay - please get in touch with the Loveland Team to book your slot.
On the water
![Sandy beach at Loveland Farm, Devon](https://www.canopyandstars.co.uk/var/self_catering_site/storage/images/media/images/canopy-stars/sandy-beach-at-loveland-farm-devon/1192185-1-eng-GB/sandy-beach-at-loveland-farm-devon.jpg)
Surfing is a must in these parts, if you've never had a chance to give it a go sign up with a surf school for a lesson. There are an abundance of Surf schools in the area, we like the Big Blue Surf School. Based in Bude, the school is run by Jon Price one of the UK's most experienced coaches and even trains the British surf team, so you know you'll be in good hands. Big Blue offer group lessons, private coaching sessions as well board and wetsuit hire. To book a lesson give them a call on 01288331764 or pop into the Fat Face store situated on the main High Street in Bude (this is also the meeting point).
Outdoor + Active are based just outside of Bude, Tamar Lakes is made up of an upper and lower lake and nature reserve. The centre offers a whole range of waterdsports activities including Kayaking, Windsurfing as well as boating. You can hire the kit or arrange to have a lesson, from 2 hour tasters to full multi-activity days. If you have your own dinghy or kayak you can also use the lake for a small launch fee. If you don't fancy getting on the water you can always enjoy a walk or cycle around the lakes or go fishing.
Address: Near Bude, Cornwall, EX23 9SB
Opening hours: From April - September (for full program however some activities are available outside of these dates).
The Hartland Peninsula is known for it's crystal waters and perfect diving and snorkeling conditions. Many diving clubs from around the country visit the peninsula and Lundy Island which is Britains only Marine Nature Reserve. You'll find lobsters, rare corals, wrecks and even grey seals.
Sea Fishing
The Cheeky Monkey fishing company offer sea fishing trips from the historic town of Appledore, to a few miles up the North Devon coast. These trips are bookable through the Sea Crest in Appledore our by calling 01237 476191. Alternatively Fly Fishing is also available from Clovelly. Great for catching bass, Fisherman Sam Rush will take you out to all the best spots around Clovelly, give him a call on 01237 431956 to arrange a trip.
The best place to experience the dramatic North Devon and Cornwall coastline is from the sea itself. Take a guided tour along the rugged coastline in a sea kayak with shoreline activities who offer half day introductory course to full day guided tours. Launching from Bude the can cover both the north Cornwall and Devon coast including Hartland Quay.
On land
![sunset at loveland farm](https://www.canopyandstars.co.uk/var/self_catering_site/storage/images/media/images/canopy-stars/sunset-at-loveland-farm/1192189-1-eng-GB/sunset-at-loveland-farm.jpg)
Short walks to hill climbs
There are plenty of places to walk in and around Hartland one of our favourite's is the coastal path that runs through The National Trust's East Titchberry farm and loops round in a figure of 8 over to Exmansworthy. Visit the Southwest Coast Path website which features all the coastal walks along the North Devon cliffs, there is a fantastic 10 miler that runs from Hartland quay to Clovelly. The Tarka Trail runs from Bideford up the coast to Barnstaple, there are plenty of walks and cycleways around this area all following the disused south west rail way line, there's some beautiful views along the way, definately a must-do.
Rock Climbing
The coastline offers plenty of challenging climbs for competent climbers but if you fancy giving it a try you can visit the Ultimate Adventure Centre at Abbotsham, Bideford. Offering climbing, coasteering and new for 2011...Ultimate Wipeout!
Shoreline Outdoor Pursuits also offer a variety of course from absolute beginners to progressive guiding course on the cliffs near Bude at Wreckers Slab, Baggy Point and Sheeps Tor.
Cycling
Cycling in North Devon is not for the faint hearted, everytime you over a come a hill there's another one on the horizon. If you're up to it though it is a great way to get about. The National Cycle route No. 3 which connects Bristol with Lands End runs through part of the Tarka trail at Barnstaple through to Bude, for more information please visit the sustrans website.
A few places to visit for those rainy days
Just a mile from Loveland, lies Hartland Abbey, a 12th century house nestled in the valley between the point and Hartland Quay. The house and beautiful gardens are open to the public on selected days, it's a family home, lived in by the Stucley family and in the peak summer months is open sunday through to thursday from 11:30am -5pm (house 2pm-5pm). The Abbey is most well known as the set of Andrew Davis' adaptation of Jane Austen's Sense and Sensibility which was aired on the BBC in 2007.
Forge Brewery
Based in Hartland just off Fore Street towards Bude, the Forge Brewery serves the local pubs and restaurants with 9 different ales. This micro-brewery is set in beautiful surroundings and is a family-run business, arrange a visit to learn about the brewing process and try out the award winning ales on offer. To find out more visit .
Address: Ford Hill Forge, Hartland, EX39 6EE
Hartland Quay Museum
The museum at Hartland Quay is great for brushing up on your local history knowledge, offering a detailed insight into the coastal history of the area as well as a collection of photographs, documents and artefacts regarding the shipwrecks that have taken place along the treacherous North Devon coastline. The views from the Quay are breathtaking so be sure to stay for a pint at the Quay hotel and take it all in.
Address: Hartland Quay, EX39 6DU
H.A.M.
Hartland Artists and Makers is a collective group of creatives based in the village of Hartland. Each with their own studio but all within close proximity of each other you can studio hop and experience each artist's individual style and craft.
![Pebbles in the sunshine](https://www.canopyandstars.co.uk/var/self_catering_site/storage/images/media/images/canopy-stars/pebbles-in-the-sunshine/1192193-1-eng-GB/pebbles-in-the-sunshine.jpg)
The Milky Way Adventure Park offers loads for kids whether the suns shining or it's wet out. Featuring Devon's tallest rollercoaster and indoor play area, there's also Archery, Golf and Laser Target Shooting as well as daily Bird of Prey shows. The park is situated just 6 miles North of Loveland along the A39.
Address:Clovelly, Bideford, EX39 5RY
Opening hours:1st April - 30th October (10:30am - 6pm) 1st November - 31st March (weekends and school holidays only)
Another great attraction no matter what the weather - from high ropes and mountain boarding to lamb feeding, sheep shearing and the daily big sheep show. For the adults there's an on site brewery where you can sample the local ale and even take a keg home with you.
Address: Abbotsham, Bideford, EX39 5AP
Opening hours:1st April - 30th October (10am - 6pm) 1st November - 31st March (weekends only)
A must see!
Clovelly
The cobbled, traffic-free, high street of this world famous fishing village in North Devon, built into a cleft in a 400' high cliff, tumbles its way down past whitewashed cottages festooned with flowers to the tiny, ancient working port. It is also famous for its donkeys, which traditionally carry goods up the hill; sledges bring things down. There are links with Charles Kingsley, Turner, Dickens and the Spanish Armada. What everyone remarks upon is the maritime atmosphere, stunning views and the peaceful tranquillity of the village, so visitors often decide on the spot to stay a night or two. The New Inn Hotel in the heart of this historic village and the Red Lion Hotel at its foot, beside the sea, offer charming en suite accommodation and excellent bar and restaurant food.
Meet your hosts
![Sitting on the beach, Loveland Farm](https://www.canopyandstars.co.uk/var/self_catering_site/storage/images/media/images/canopy-stars/sitting-on-the-beach-loveland-farm/1192181-1-eng-GB/sitting-on-the-beach-loveland-farm.jpg)
About Jeff & Karina
After travelling the world with their fashion company, Karina and Jeff discovered Loveland Farm on their quest for sustainability. A place of tranquility on the Hartland Peninsula on the border of North Devon and Cornwall, Loveland is a place that celebrates simplicity. Loveland Farm sits in an Area of Outstanding Natural Beauty. The flora and fauna is diverse and abundant. In addition to this Jeff and Karina's own farm animals add an authentic touch to the camping experience. You can expect to encounter the pigs, chickens, ducks and can even purchase eggs, bacon, sausages and home grown fruit and vegetables. The pod overlooks the meadow, woodland and stream. The farm is a smallholding offering a small peaceful site that encapsulates all the elements they had been searching for. They've been there since 2010 and are still loving the recent addition of camping and the fabulous pod.
About Griffin Fashion
Griffin Fashion is a clothing label that combines innovation and technical skill with a classic style, urban and military influences. Starting out in London in 1994 helped Griffin become of the art scene and lead to collaborations with artists Banksy and Peter Kennard, among others. When Jeff and Karina moved out of London to the Wiltshire countryside, they felt that their new lifestyle encompassed much more of the lifestyle the brand represented and they continue to develop the Griffin portfolio.
Reviews
It was even better than we expected - as well as being lush and eco and brilliant we were thrilled to find out there was also a dvd/projector combo ! It felt like it was already thoughtfully spaced out so was able to be covid-safe without any further restrictions put in place (and appreciated being able to book the heated swimming pool all to ourselves!)
19/10/2020harry
I liked the unique look of place. I haven’t stayed in a dome before and try to book interesting places, but I also like something that is good quality
24/08/2020Lyndsy
What an awesome place to call home for the weekend! The geodome is a treasure trove, waiting to be discovered and I was equally as excited as the little one in tow when exploring our new home for the first time. Jeff cooked us amazing wood-fired pizza on the Friday, with the ingredients sourced from Loveland Farm’s own vegetable garden and introduced us to the resident pigs, who love being treated to courgettes from the poly tunnel. Nearby Hartland Quay is breath-taking, a dramatic stretch of Devon coastline and not to be missed! The hot rainfall shower, WiFi and projector screen were much appreciated creature comforts, but a real highlight of the stay was the simple feeling of being as snug as a bug, tucked up in bed and cocooned within our giant domed abode.
13/08/2018Ben, Canopy & Stars
"It was very relaxing, the owners were extremely welcoming and helpful. The decoration is amazing and very homely but also modern and unique! We loved it! It was also surprisingly warm considering temperatures were -2 when we arrived!"
30/12/2014Zoe
"Pod was great, facilities brill. Loved the animals surrounding the pod. Off the beaten track."
20/05/2014Matthew
Booking Terms
Canopy & Stars low price promise
Book with us in confidence knowing you won’t find that place cheaper elsewhere. All of the prices we display are set and matched by our Owners. (In this world of foreign currency, we do have to say 'subject to exchange rates' for some of our European places.)
What does ‘from price’ mean?
Our ‘from price’ is based on a four night stay in low season and designed to help you to compare different prices across our collection. Some of our Owners vary their nightly rates and check in days throughout the year, so it may differ from the rate quoted below the calendar. It is quite common (although by no means universal) for places to charge a little more in peak season or for shorter stays, to cover changeover costs. Consider booking longer stays during the cooler months if you’re looking for the lowest nightly rates.
Agency Terms & Conditions
Except where otherwise specified, we Sawday’s Canopy & Stars Ltd (Company No 09088366) of Merchants House, Wapping Road, Bristol, BS1 4RW act only as an Agent in respect of all bookings we take and/or make on your behalf. As an Agent we act as an intermediary between you and the owner (‘’Owner’’) of the holiday accommodation (‘’Property’’) you will be staying in. We help to arrange reservations and bookings between you and the Owner and take payments from you on behalf of the Owner.
We are only arranging a contract between you and the Owner for hire of the Property and for any other services or arrangement you purchase from the Owner (the “Booking”). This means the legal contract for the Booking is between you and the Owner despite the fact that a payment for the Booking has been made to the Agent. Your contract for the Booking is not with Sawday’s Canopy & Stars Ltd (Canopy & Stars).
Canopy & Stars is part of the Sawday’s family of companies, a majority employee owned business, 24% owned by a charitable trust and a B Corp. We accept no liability in relation to any contract you enter into in relation to Bookings or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any Booking.
When making your Booking we will arrange for you to enter into a contract with the Owner, as detailed in clause 1.2 below. Your Booking is subject to these Agency Terms & Conditions and any other specific booking conditions of the relevant Owner(s) you contract with. The Owner’s booking conditions may limit and/or exclude the Owner’s liability to you.
You may decide to make more than one Booking at the same time. The price charged in total for more than one Booking will always equal the prices charged separately for each individual Booking. All Bookings are available to be purchased separately at the same price as they are when more than one Booking is made. This means that any multiple Bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.
By making a booking, you agree that:
- You have read these Agency Terms & Conditions and agree to be bound by them;
- The lead name on the Booking will be the person responsible for the Booking and shall be responsible for paying the deposit and the full price, for making any amendment and cancellation requests and for the payment of any additional charges. The lead name accepts these Terms & Conditions on behalf of all persons in the Booking;
- You consent to our use of your information in accordance with our Privacy Policy;
- You are over 18 years of age and where there may be age restrictions in place, you declare that you and all members of your party are of the appropriate age
The Canopy & Stars online booking system enables Guests to make Bookings 24 hours a day. To confirm your booking, you must pay a 25% deposit (or full payment if booking within 10 weeks of your check in date) and the entire Booking will be subject to the cancellation policy as outlined in clause 2 below. The Canopy & Stars telephone booking line is open Monday to Friday 9am to 6pm and Saturdays 10am to 2pm. When using the online enquiry form, for those Properties without online booking, please allow 24 working hours for us to contact you by telephone to confirm the Booking. If we are unable to reach you by phone, we will attempt to contact you by email. We will contact you during Canopy & Stars working hours (Monday to Friday 9am to 6pm and Saturday 10am to 2pm). Online or email enquiries will be dealt with in the order they are received, but please be aware that we cannot guarantee reservation of your selected dates until the receipt of suitable payment. Therefore, if possible, we do recommend that you book on the Canopy & Stars website using the online booking system.
1. Booking and payments
1.1 In order to confirm your chosen Booking, you must pay a 25% non-refundable deposit as required (or full payment if booking within 10 weeks of the date of your check-in). The deposit is non-refundable as it covers costs incurred and services provided to enable your Booking. These include, but are not limited to, marketing and PR, property inspection fees, Owner management, booking management, credit card fees and customer service.
1.2 Your Booking is confirmed and a contract between you and the Owner will exist when we receive payment of the deposit and send you a booking confirmation on the Owner’s behalf. This Booking confirmation email will be sent within 24 hours and will contain the details of your Booking and of payments made and due. If you have not received your Booking confirmation email within the specified time, please notify us as soon as possible by email (bookings@canopyandstars.co.uk). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. As we act only as booking Agent, we have no responsibility for any errors in any documentation except where an error is made by us.
1.3 Once the 25% deposit has been paid, the full balance payment will be due 10 weeks in advance of your check in. A reminder to pay your balance will be sent to you one week prior to this 10 week date, where applicable, by email. We automatically take the balance payment using the same card as used to make the deposit payment. It is your responsibility to advise us if we should use a different card and to contact us by telephone (0117 204 7830) to arrange for alternative payment method. If the automated balance payment does not successfully go through as there is a problem with your card, such as it is expiring, then we will contact you to try and take alternative payment. If you do not make any payment due to Canopy & Stars by the due date for payment and at the latest within 5 days of this date, then with regret, we will notify the Owner who will cancel your Booking and terminate their contract with you. In these circumstances, your rights to a refund are set out in clause 2.3 and 2.4 below. Please note that if you have paid in a currency that is different to the original pricing, we will not be able to guarantee the same conversion rate that was used to convert the deposit payment.
1.4 Except where otherwise advised or stated in the booking conditions of the Owner concerned, all monies you pay to us for a Booking will be held on behalf of the Owner(s) concerned.
1.5 Credit Card payments are processed via Elavon who provide merchants services facilities to Sawday’s Canopy & Stars Ltd.
2. Cancellation by You
2.1 If you have to, or want to cancel or amend your Booking, this request must be sent to us by email (bookings@canopyandstars.co.uk) and will be considered and responded to within two working days of receipt. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.
2.2 Cancellation by you at any time will result in your 25% deposit being forfeited. The deposit is always non-refundable as it covers costs incurred and services provided to enable your Booking.
2.3 All bookings are non-amendable and non-refundable within 10 weeks of your check in date. If you need to cancel your booking within 10 weeks, the total cost of the accommodation including the deposit will be forfeited. Cancellation should always be in writing to bookings@canopyandstars.co.uk.
2.4 If you need to cancel your booking at a date 10 weeks or more in advance of your check in date, the 25% deposit will be forfeited. If the booking has been paid in full the balance will be returned to you, minus the 25% deposit. Refunds will be issued in the same form and ratio as the original payment was made. Therefore, if a Gift Voucher was used to book your stay, the refund will be back onto a new Gift Voucher at the same amount as originally used. Alternatively, if you paid in cash, your refund will be processed in the currency of the booking. Where this is different to the currency of the payment card, this will be converted at the current exchange rate on the day of the refund.
2.5 Cancellations made by you, at any time, may incur a £50 administration fee in addition to us retaining the non-refundable deposit. This represents the administration costs incurred by us on behalf of the Owner to deal with such requests.
2.6 If extreme weather prevents you from reaching your holiday, taking, or finishing your holiday, you are still subject to these cancellation terms as outlined in clause 2.3 above. We strongly recommend that you take out a travel insurance policy which covers this eventuality. In the event of the property becoming unavailable (such as due to fire or flooding), Canopy & Stars will endeavour to provide the Guest with suitable alternative accommodation, starting with any other accommodation that may be available with the same Owner of your Booking, or will refund all monies paid, or a proportion in the case of curtailment. The Agency cannot, however, pay any compensation or expenses as a consequence of such an event.
2.7 Cancellation insurance is available to purchase from many providers, but will be a third-party arrangement and not involve Canopy & Stars or the Owner in any way. You are strongly recommended to take out personal travel insurance for all members of your party for UK holidays and you must take out personal travel insurance for international holidays, including for illness and cancellation due to Covid-19. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment.
2.8 If you fail to check-in on your date of arrival your Booking will be cancelled and no refund will be due.
3. Amendments to your booking, requested by you
3.1 Amendments to your Booking can only be made more than 10 weeks prior to the check in date, after which time amendments may be treated as cancellation and our refund policy as detailed in clause 2.3 above may apply. All amendments are subject to availability and may incur a £50 admin fee detailed in clause 2.5 above.
3.2 If we can fulfil your request to amend your booking, any differences in price as a result of the amendment, will be paid by you in the case of an increase and refunded to you in the case of a decrease in price, e.g. amending your booking from low season to high season.
3.3 In the event that a date swap is offered, this will normally be agreed with a set timeframe to rebook and sometimes a credit against a future stay will be offered. The credit can only apply to a stay at the same space as originally booked.
3.3.1 If a date swap is offered, then the Agency Booking Terms and Conditions applied at the time of your original booking will still apply. Therefore, if your date was swapped within 10 weeks of the original check in date, the 10 week cancellation policy set out in clause 2.3 applies to your new stay, even if the new check in date is beyond 10 weeks.
4. Refunds
If a refund is issued it will be in the same form and ratio as the original payment was made. Therefore, if a Gift Voucher was used to purchase the original stay, the refund will be back onto a new Gift Voucher at the same amount as originally used.
5. Insurance
You are strongly recommended to take out personal travel insurance for all members of your party for your holiday, including holidays in the UK. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment for any reason. Please read your policy details carefully and take them with you on holiday.
6. Changes and Cancellations by the Owner
We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed Booking or to cancel your Booking. We will also liaise between you and the Owner to try and organise an alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
7. Cancellations due to events outside of Owner’s control
An Owner may have to cancel a booking due to events outside of their reasonable control (see clause 22). In such circumstances, we will liaise between you and the Owner to try and organise an any alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
8. Complaints & Procedure
We always aim to provide the best possible holiday experience, however, if you have any complaint or problems during your stay, please immediately notify the Owner during the stay itself, so that the Owner has the opportunity to resolve the problem at the time. If you do not follow this procedure, there will be less opportunity for the Owner to investigate and resolve your complaint and to make your stay as enjoyable as possible. Delays may also mean that the amount of compensation you may be entitled to, may be reduced or negated.
Whether or not your complaint is dealt with satisfactorily, please also let us know of the problem as soon as possible by emailing info@canopyandstars.co.uk. We will aim to respond within 1 working day to acknowledge your email. We will then review your feedback and investigate the complaint. This may involve discussing your concerns with the owner, revising the website listing for inaccuracies, and reviewing previous guest feedback and internal inspection notes. This process can take time to complete, so please allow approx. 7 working days for a final response.
We also welcome you to fill in our feedback survey which will be sent to you via email the day after you check out. It is important for us to gather as much information as possible about the experiences our guests are having. This is what helps us support our Owner in fulfilling their potential and identifying if anything could be improved.
9. Our Responsibility for your Booking
Your contract is with the Owner and its booking conditions apply. As Agent, we accept no responsibility for the actual provision of the Booking. Our responsibilities are limited to making the Booking in accordance with your instructions and acting properly in accordance with our legal duties as an Agent. We accept no responsibility for any information about the Booking that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your Booking (or the appropriate proportion of this if not everyone on the Booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
10. Your Responsibilities
10.1 Please note that you have a contract with the Owner of the property. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Owner, the Property and other guests and their Property.
10.2 You are responsible for informing the Owner of any losses or damage to the property as soon as possible. Please note that you will be liable to pay the Owner for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear). Some Owners may also require a damage deposit. If so, this information will be provided on the website place page under ‘essentials’.
10.3 You must also leave the property by the check-out time specified on your Booking. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you. Please note that this would be without the right to any refund.
11. Pets
11.1 Not all properties accept pets. If you wish to take your pet on holiday, please advise us before booking and we can check whether pets are accepted at the property. You must obtain the prior consent of the Owner before taking any pets to the property. If you take a pet to a place that doesn’t allow pets, or you exceed the number of pets allowed at a place, the Owner has the right to refuse you to stay at the Property, and/or they may ask you to leave the Property before the end of the holiday period. Please note that this would be without the right to any refund.
11.2 A nightly charge may be made by the Owner for each pet and additional terms may apply, you will be notified of this at point of Booking. Please check these terms carefully before booking and arriving.
11.3 Please do not leave your pets alone or unsupervised in the property at any time during your stay. For the safety and comfort of your pet we request that Owners exercise due diligence at all times, especially where the property is located near a road/livestock. Canopy & Stars nor the Owner can accept responsibility for the safety of your pet.
11.4 If any guest has an allergy to pets, please be aware that Owners (and we) cannot guarantee that a pet has not stayed in a particular Property. We and Owners cannot accept responsibility for any suffering which may occur as a result of such animals having been present in a property.
11.5 We ask that all owners of pets keep their pet under control at all times and to be responsible for ensuring that they do not damage the Property, livestock or vegetation during the stay. You will be liable for any damage caused by your pet. Any damage is to be reported to the Owner immediately. Any additional cleaning required, that may incur an additional charge, will be at the Owner's discretion.
12. Special requests
If you have any special requests (for example dietary requirements, allergy, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Owner, but unfortunately, we can't guarantee that they will be met and we will have no liability to you if they are not.
13. Maximum Numbers
Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy a property. Most owners reserve the right to refuse admittance or revoke a Booking if this condition is not observed and you are unlikely to receive any refund.
13.1 The Owner reserves the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property. As Agent, we will have no liability to you in these circumstances.
13.2 The Owner only supplies the Property for domestic and private use. You agree not to use the Property for any commercial, business or re-sale purpose, and the Owner has no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. If you do wish to use the Property for a commercial purpose, you must contact Canopy & Stars prior to confirming your booking.
14. Group Bookings
Not all Owners accept Bookings for a single sex group (for example, a stag or hen party). Guests wanting to make such a Booking should check with us beforehand to enable us to check whether the Owner is prepared to accept the Booking. We will then advise you accordingly. In event that an Owner does not accept this type of Booking then it is with regret, that the Booking may be cancelled, and cancellation fees may apply. It is the Guest’s responsibility to enquire with Canopy & Stars and/or check on our website beforehand to make sure that this type of Booking is permitted.
15. Pricing
15.1 Canopy & Stars reserve the right to amend advertised prices at any time on behalf of the Owner. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur.
15.2 Rates are set per place in the currency specified by the Owner. Where this has been converted into the currency of your preference, until the payment stage this will be an estimation only, based on a recent exchange rate. The original rate will be displayed before you confirm your payment and you will be given the option of paying in your own currency at our guaranteed rate, or paying in your own currency and leaving the conversion and any associated fees to your card provider.
16. Information & Accuracy
The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, some of the properties (including the features and extras available) may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:
(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you
OR
(2) subject to availability, change your booking dates to dates when the pricing can be honoured and so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded
OR
(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.
17. VAT
Many of the Owners of properties in the Canopy & Stars portfolio are not registered for VAT in which case no tax is payable. Where VAT is payable, the tax is included in the advertised holiday rental price. If the rate of VAT changes between the date of the Booking and the date of the stay, Canopy & Stars may adjust the rate of VAT that you pay, unless you have already paid for the Booking in full before the change in the rate of VAT takes effect.
18. Visa, passport and health requirements
Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the international Booking. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the Owner of the Booking, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before the commencement of your holiday. Prior to international travel it is your responsibility to check whether it is safe to travel by visiting the FCO website www.gov.uk/foreign-travel-advice.
19. Governing Law and Jurisdiction
These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions.
20. Discrepancies
In case of a discrepancy between these Agency Terms & Conditions and any other Canopy & Stars literature, these Agency Terms & Conditions shall prevail.
21. Validity clause
In the event that a court finds that a condition in these Agency Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Agency Terms & Conditions, which will continue to be valid and have full force and effect.
22. Events beyond an Owner or Agency’s control
If an Owner or Canopy & Stars is prevented or delayed from complying with any of their respective obligations under these Agency Terms & Conditions or a contract for a Booking due to events or circumstances beyond their reasonable control, the inability or delay in performing those obligations will not be treated as a breach of these Agency Terms & Conditions or a contract for a Booking. Examples of such events or circumstances include fire, flood and other acts of God, strikes, trade disputes, lock outs, restrictions of imports or exports, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, pandemic (including Covid-19), any national/local/regional government restrictions.
Thank you for wading through all the very boring, but very important stuff above.
Now the outdoors is calling, so go and get wild in nature!
It was even better than we expected - as well as being lush and eco and brilliant we were thrilled to find out there was also a dvd/projector combo ! It felt like it was already thoughtfully spaced out so was able to be covid-safe without any further restrictions put in place (and appreciated being able to book the heated swimming pool all to ourselves!)
19/10/2020