The Wagon Above the World
Herefordshire, United Kingdom
- Our low price promise from £130 p/n
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Wagon
Sleeps 2
- One double bed
Overview
The clue’s in the name - the wagon sits on a hilltop in front of a view of the Black Mountains you have to see to believe. You can enjoy it any way you like, from sitting on the log seats or lazing in the hammock and deck chairs, to pulling the cover off the hot tub sunk into the deck and sliding into the steaming water. Stepping into the wagon, you'll be surprised at how much space you have just for two. You can sit inside and look through the big double doors, one of the subtle touches of modernity that make the wagon a cosy space while retaining its classic charm. Owners Isabelle and Alasdair have taken every care to preserve the glamour of the 50s wagon in the chandeliers, copper plate behind the wood-burner and burnished wood feel of the interior while adding a comfortable double bed, a more modern kitchen and warm woollen blankets. The record player comes with a selection of 78s, but also spans the musical ages, playing radio, CDs and even hooking up to an ipod. It sums up the atmosphere of the wagon, which invites you to switch off for a little, or at least only switch on the things that will add to your relaxing stay.
Isabelle and Alasdair have spent years preparing the site for guests, including bedding in over 600 trees on their land as part of encouraging even more wildlife to make its home there. If you’re keen-eyed and quiet, you’ll see and hear the result of all their hard work, in the calls of buzzards and owls, the fields full of butterflies and sightings of deer, foxes and the occasional stoat bounding through the grass. The path just over the lane leads to a climb up to a trig point, where you can see seven counties from your privileged position in the “golden triangle” an hour or so from all three of Cardiff, Bristol and Birmingham. It’s a magical place and there’s no wonder that Isabelle and Alasdair’s veg deliverers label their boxes “ME”, short for Middle Earth. If you tire of the hot tub and being on “stoat watch” then explore out to the Brecon Beacons in one direction or the Wye Valley in the other, both close enough to spend a day hiking, biking or kayaking before you climb back up to your nest on top of the world.
Essentials
The important stuff
- Check in: 4 pm
- Check out: 10 am
- It's advised to bring a torch and wellies, but the owners will provide a torch and a selection of wellies which you will find by the car park on arrival
- Please be aware that there is a beehive at the bottom of the field which shouldn't cause you any disturbance but please be cautious
- Mobile phone signal available
- No WiFi
- Guests are welcome to bring their own logs/kindling/firelighters, with no surcharge
- Included in the booking price is use of your private wood fired hot tub, plus cold water bucket shower (if you dare!). You are welcome to bring your own wood or book the following:
- D.I.Y. Hot Tub - The tub will be filled ready for heating and logs, kindling and firelighters supplied to heat it (usually takes 2-2.5 hours) = £25.
- Hot Tub Service - Tub will be filled and heating for your arrival = £50.
- Please let the owner know at least 48 hours in advance of your stay if you would like the DIY Hot Tub or Hot Tub service.
- Wagon is located at the end of a rough track. Driving slowly is recommended as there are some drainage bumps on the track. Unsuitable for very low lying cars, large trucks or motorhomes.
Sleeping arrangements
- One double bed
Extra space available
Space for 1 baby no charge. Babes in arms allowed, please bring your own equipment
Cooking
- Gas cooker and hob
- Fridge
- Fully equipped kitchen
- Fire pit
- Weber BBQ
Washing
- Small bath with overhead shower
- Sink with instant hot water
- Flushing toilet
Heating, lighting & bedding
- Organic bed linen and towels provided
- Wood-burner
- Mains electricity
- Plug sockets throughout the wagon
- The wood burner in the wagon is its central heating. September - May inclusive the following is provided: For weekend bookings a sack of logs and basket full of kindling. For 4 night mid week bookings, the same plus an extra sack of logs. Extra wood for hot tub re-heats and the wagon wood burner, can also be purchased; Logs £8, kindling £4.
- During very cold weather an electric heater can be provided if requested.
Entertainment
- Private wood-fired hot tub
- Selection of board games
- Pack of cards
- Retro record player with CD, radio and iPod connection
- Hammock
- Cold water bucket shower
Getting there
Green Lane Cottage, Orcop, Hereford, HR2 8SF
*what3words/satnav is not accurate and directions are needed towards the end*
By car
Coming from the M50, go to Ross on Wye, then at the Ross (Wilton) roundabout turn right onto the A49 towards Hereford. After 5.5 miles turn left at Llandinabo onto the B4348 towards Hay on Wye. After approximately 2 miles turn left and go through and out of the village of Llanwarne until you reach a T junction with the A466. Turn right onto the A466 and continue for approximately 1.5 miles until you see the sign left for Pontrilas, Garway and Orcop (and brown sign for The Fountain pub). Turn left up here (Lyston Lane) and continue until you get to the village of Orcop Hill. Take the road which is the right turn after Birch View. If you pass the pub on your right you have gone too far! Continue along the lane for about a half mile. See Access to Property below for how to reach the space.
Coming from Hereford, take the A49 for just under 5 miles then turn left onto the A466 signposted for Monmouth and Wormelow. Go thorough the village of Wormelow and after about 1 mile turn right up Lyston Lane which is signposted for Pontrilas, Garway and Orcop (and has a brown sign for the Fountain Inn) and continue until you get to the village of Orcop Hill. Take the road which is the right turn after Birch View. If you pass the pub on your right you have gone too far! Continue along the lane for about a half mile. See Access to Property below for how to reach the space.
Coming from the South, i.e. Cardiff & Bristol, take the M4, A449 and A40 towards Monmouth then onto the A466 towards Hereford. After approximately 10 miles turn left up Lyston Lane which is signposted for Pontrilas, Garway and Orcop (and has a brown sign for the Fountain Inn) and continue until you get to the village of Orcop Hill. Take the road which is the right turn after Birch View. If you pass the pub on your right you have gone too far! Continue along the lane for about a half mile. See Access to Property below for how to reach the space.
Access to Property
With a 4x4 vehicle, continue along the lane until you reach a yard on the right with a metal barn and small orange door. turn in here and go up the steep drive opposite to the top. Turn into the first section of the open outbuilding on the left. You have arrived! *It is very steep so make sure you are in the lowest gear. Please use this drive when you exit.
Without a 4x4 vehicle, continue along the lane for about half a mile then take the right turn at the signpost for R. A. Beaumont’s M.O.T. Garage, up a private drive. Take the first possible left up a rough track. Go slowly as there are some drainage bumps on the track (unsuitable for low-lying cars, large trucks or motorhomes). Go all the way along here until you get to the owner's house and turn left through the red five-bar gate, which is before you pass the house. Drive in and park in the open outbuilding. You have arrived! There is a one way system in place so please exit down the drive beyond the outbuilding. This is a steep drive so do drive very slowly.
Parking is around 120 metres from the wagon.
By public transport
The nearest train station is in Hereford, 10 miles away
The nearest bus stop is a 5-minute walk from the house that goes to Hereford once or twice a day
When you arrive
To get to the Wagon, guests need to walk back up the drive onto the green lane via the gate they drove through, then turn left and walk behind the house and then bear left into the field along the top of the field where there is a mown path to the wagon. The Owners may also be available at the main house and are happy to walk you over if there.
Food & Drink
At The Wagon Above the World
Organically 'grown' eggs, homemade organically grown local apple juice and cake or biscuits
Essentials such as tea, coffee, olive oil, balsamic vinegar, salt and pepper provided
The owners can offer a bottle of chilled prosecco (£15) or champagne (£40) on arrival
Local shops
The nearest shop for real basics is inside The Fountain Inn pub in Orcop which is about a 10-15 minute walk. There is also The Carrot and Wine store in Wormelow, a five-minute drive away.
Pubs & restaurants
The Fountain Inn (1 mile) - Friendly local pub serving very well priced food, just a 15-minute walk from the wagon open Thurs 6 pm to Sunday lunchtime
The Bridge Inn (4.5 miles) - Very welcoming with good food and a large pub garden by the river
The Kilpeck (4.3 miles but around 2 miles via footpaths) - Good food, nice atmosphere and interesting Romanesque church nearby with renowned carvings that draws the tourists
The Burger Shop, Hereford - A variety of artisan burgers including vegetarian, craft beers and a lively atmosphere
The Bookshop, Hereford - The Bookshop describes itself as ‘Modern Ethical Eating’ and is more of a restaurant, also serving good cocktails. Was voted the UK’s best Sunday lunch in 2017 at the Observer Food Awards
Rocket Cafe, Hereford - Lovely little cafe on Church St near the Cathedral, selling build your own breakfasts, homemade pizzas, cakes etc
De Koffie Pot, Hereford - Cafe and bar in a courtyard setting by the River Wye. Has regular talks and musical events
Activities
At The Wagon Above the World
Lots of walking and cycling routes in the local area
Lounging in the hammock or hot tub
Aromatherapy massages in the wagon or on the decking in warm weather. Book directly with Nickie Claasens on 07446382468.
Places to visit
Gong Baths/Sound Healing
Wonderful group gong baths, private gong baths (£70 | 1hr), and one-to-one sound healing sessions (£80 | 1hr). Located 15 minutes drive from the wagon. Also Bach Flower consultations (£65) for natural emotional support including 30ml treatment bottle of essences made to your individual prescription. Discount applied for guests. Visit Resonant Healing or email kate@resonanthealing.life or call 07855777051 to book
Blacksmith Experience Days
Getting engaged or married? You can make your own rings here as well as other experiences such as making campfire toasting forks and sausage sizzlers, knives, swords, other iron work pieces and even an axe forging and throwing day. 10 mins drive. Visit oldforge.co.uk
Cider Mill tours/tasting
Fair Oak Cider - Made on a 17th century stone mill worked by a horse. 30 mins drive.
Ty Gwyn - Cider shop and bar. 15 mins drive.
Westons Cider - Daily cider mill tours and tasting. 30 mins drive.
Wagon Above The World lies about 10-12 miles from the market towns of Monmouth, Ross on Wye and the city of Hereford, 16 miles from Abergavenny and just over 20 miles from the book town of Hay on Wye.
Monmouth - the UK's first Bee Town, nestled in the tranquil lower reaches of the beautiful Wye Valley. Visit the nearby tropical butterflies at the butterfly house
Hereford - Hugged by the River Wye, the city boasts an imposing cathedral and an exciting restaurant scene. The Courtyard cinema is the main hub for the Borderlines film festival every Feb/March.
Abergavenny - Lovely town with castles, markets, antiques, and Roman remains to explore. Its excellent Food Festival takes place in September.
Hay-on-Wye - A historic market town where you can browse the bookshops and enjoy some sumptuous treats (great coffee shops and restaurants) plus its famous literary festival in May
Outdoor & active
Visit the river Wye! Lots and lots of places to hire canoes and get on the river for a day.
Hill climbing up Skirrid, Sugarloaf and Pen y Fan, amongst other mountains, with the Brecon Beacons not too far away.
Llangorse Lake in the Brecons where you can hire a dinghy, windsurfer, canoe, kayak, stand-up paddleboard, pedalo or rowing boat and have a sailing lesson.
The Forest of Dean has good biking trails and Symonds Yat, a well-known tourist destination for walking, canoeing and boat tours.
Meet your hosts
Meet Isabelle and Alasdair
Isabelle and Alasdair are in their sixth year of living at Green Lane on the hill but the business is new and they have spent the past few months restoring the wagon. Since being there they have planted over 600 trees and an orchard and they are also maintaining the wildflower meadow, in which the wagon sits. They both fell in love with the place because of its wild feel, fantastic views and the abundance of nature all around. They are high up here - almost 1000 feet and really do feel on top of the world! Isabelle and Alasdair are very aware of their eco-footprint and have restored and repaired using the most natural materials possible. They also garden organically.
Wildlife & the environment
In terms of wildlife, they regularly have flybys from buzzards, red kites, kestrels and sparrowhawks and at night, one can listen to the Tawny owls calling. If you're really lucky you will get to hear the eerie call of the Long Eared Owl. They have plenty of slow worms and even can find a grass snake in the summer if you know where to look! The meadow is full of butterflies and grasshoppers, amongst other creatures, there are foxes and from time to time they are graced with the sight of a stoat bounding about the field. There is practically no light pollution and no road traffic noise.
Along the back of the field is an old Green Lane, from which Isabelle and Alasdair's house gets its name. This leads up to the Trig point at the top of the hill and from which you can see seven counties! The wagon looks out across to the Black Mountains of Wales to the west and the nearest wooded hill less than a mile in that direction is the subject of nature writer John Lewis-Stempel’s latest book titled ‘The Wood’, of which they naturally have a copy in the wagon! Another iconic view from the wagon is the twin curve of the mountains Skirrid and Sugarloaf and the owner thinks it was partly this view that made their veg box suppliers label their location as ‘M.E’ (short for Middle Earth, the Hobbit land). Tolkien lived in Herefordshire and was inspired by this countryside when writing his books.
Reviews
We had a wonderful stay at The Wagon Above the World! Izzy and Ally were really welcoming and so helpful. Due to the cold weather, they had a pipe burst ahead of our arrival, but against the odds, and the mad cold temperatures, they fixed it right up and still managed to get the hot tub going for us, which was so appreciated! We enjoyed the lovely flapjacks, eggs and apple juice that they provided, and just all in all had a lovely relaxing stay. Their sheep grazing in the field below the wagon were an added bonus! We weren’t blessed with the weather but it didn’t matter at all - we loved keeping warm in the hot tub with a few glasses of champagne, and we didn't want to leave! Thank you for a wonderful birthday :)
19/01/2024Sarah
Fabulous weekend in a stunning , peaceful location .
01/12/2023Claire
From the moment we arrived, we felt the warmth of the friendly hosts. A polite text, chocolates on the cushions and homemade flap jack and apple juice. The views were astonishing and the star consellitation that you see at night are just phenomenal. We were truly blown away. Although we went in November, we had an amazing sunny Saturday, which allowed us to do some walking. However, with it being our mini moon and a child free weekend, we headed back, warmed the hot tub up and enjoyed our surroundings. We would love to return.
10/11/2023Harriet
Charming 1950's wagon, everything you could wish for. The complimentary flapjack and homemade apple juice were a lovely treat. How could you beat the views, lovely to watch the weather rolling in and gaze at the stars from the hot tub during the night. So peaceful and relaxing, all the troubles of the world forgotten for a couple of days. PERFECT!!!. Would highly recommend and we will hopefully be back.
11/08/2023Tina
We had the most amazing time at the wagon above the world. This is our 3rd stay using Canopy and Stars and although the experiences have had differences, the same feel of complete luxury whilst sunbathing in nature has been incomparable. We feel very lucky to have spent our time in the hot tub, stargazing and taking in the sights around the wagon. Would recommend this place to friends and family in a heartbeat, as we have returned feeling very relaxed and at peace again.
04/08/2023Rosie
Booking Terms
Canopy & Stars low price promise
Book with us in confidence knowing you won’t find that place cheaper elsewhere. All of the prices we display are set and matched by our Owners. (In this world of foreign currency, we do have to say 'subject to exchange rates' for some of our European places.)
What does ‘from price’ mean?
Our ‘from price’ is based on a four night stay in low season and designed to help you to compare different prices across our collection. Some of our Owners vary their nightly rates and check in days throughout the year, so it may differ from the rate quoted below the calendar. It is quite common (although by no means universal) for places to charge a little more in peak season or for shorter stays, to cover changeover costs. Consider booking longer stays during the cooler months if you’re looking for the lowest nightly rates.
Agency Terms & Conditions
Except where otherwise specified, we Sawday’s Canopy & Stars Ltd (Company No 09088366) of Merchants House, Wapping Road, Bristol, BS1 4RW act only as an Agent in respect of all bookings we take and/or make on your behalf. As an Agent we act as an intermediary between you and the owner (‘’Owner’’) of the holiday accommodation (‘’Property’’) you will be staying in. We help to arrange reservations and bookings between you and the Owner and take payments from you on behalf of the Owner.
We are only arranging a contract between you and the Owner for hire of the Property and for any other services or arrangement you purchase from the Owner (the “Booking”). This means the legal contract for the Booking is between you and the Owner despite the fact that a payment for the Booking has been made to the Agent. Your contract for the Booking is not with Sawday’s Canopy & Stars Ltd (Canopy & Stars).
Canopy & Stars is part of the Sawday’s family of companies, a majority employee owned business, 24% owned by a charitable trust and a B Corp. We accept no liability in relation to any contract you enter into in relation to Bookings or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any Booking.
When making your Booking we will arrange for you to enter into a contract with the Owner, as detailed in clause 1.2 below. Your Booking is subject to these Agency Terms & Conditions and any other specific booking conditions of the relevant Owner(s) you contract with. The Owner’s booking conditions may limit and/or exclude the Owner’s liability to you.
You may decide to make more than one Booking at the same time. The price charged in total for more than one Booking will always equal the prices charged separately for each individual Booking. All Bookings are available to be purchased separately at the same price as they are when more than one Booking is made. This means that any multiple Bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.
By making a booking, you agree that:
- You have read these Agency Terms & Conditions and agree to be bound by them;
- The lead name on the Booking will be the person responsible for the Booking and shall be responsible for paying the deposit and the full price, for making any amendment and cancellation requests and for the payment of any additional charges. The lead name accepts these Terms & Conditions on behalf of all persons in the Booking;
- You consent to our use of your information in accordance with our Privacy Policy;
- You are over 18 years of age and where there may be age restrictions in place, you declare that you and all members of your party are of the appropriate age
The Canopy & Stars online booking system enables Guests to make Bookings 24 hours a day. To confirm your booking, you must pay a 25% deposit (or full payment if booking within 10 weeks of your check in date) and the entire Booking will be subject to the cancellation policy as outlined in clause 2 below. The Canopy & Stars telephone booking line is open Monday to Friday 9am to 6pm and Saturdays 10am to 2pm. When using the online enquiry form, for those Properties without online booking, please allow 24 working hours for us to contact you by telephone to confirm the Booking. If we are unable to reach you by phone, we will attempt to contact you by email. We will contact you during Canopy & Stars working hours (Monday to Friday 9am to 6pm and Saturday 10am to 2pm). Online or email enquiries will be dealt with in the order they are received, but please be aware that we cannot guarantee reservation of your selected dates until the receipt of suitable payment. Therefore, if possible, we do recommend that you book on the Canopy & Stars website using the online booking system.
1. Booking and payments
1.1 In order to confirm your chosen Booking, you must pay a 25% non-refundable deposit as required (or full payment if booking within 10 weeks of the date of your check-in). The deposit is non-refundable as it covers costs incurred and services provided to enable your Booking. These include, but are not limited to, marketing and PR, property inspection fees, Owner management, booking management, credit card fees and customer service.
1.2 Your Booking is confirmed and a contract between you and the Owner will exist when we receive payment of the deposit and send you a booking confirmation on the Owner’s behalf. This Booking confirmation email will be sent within 24 hours and will contain the details of your Booking and of payments made and due. If you have not received your Booking confirmation email within the specified time, please notify us as soon as possible by email (bookings@canopyandstars.co.uk). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. As we act only as booking Agent, we have no responsibility for any errors in any documentation except where an error is made by us.
1.3 Once the 25% deposit has been paid, the full balance payment will be due 10 weeks in advance of your check in. A reminder to pay your balance will be sent to you one week prior to this 10 week date, where applicable, by email. We automatically take the balance payment using the same card as used to make the deposit payment. It is your responsibility to advise us if we should use a different card and to contact us by telephone (0117 204 7830) to arrange for alternative payment method. If the automated balance payment does not successfully go through as there is a problem with your card, such as it is expiring, then we will contact you to try and take alternative payment. If you do not make any payment due to Canopy & Stars by the due date for payment and at the latest within 5 days of this date, then with regret, we will notify the Owner who will cancel your Booking and terminate their contract with you. In these circumstances, your rights to a refund are set out in clause 2.3 and 2.4 below. Please note that if you have paid in a currency that is different to the original pricing, we will not be able to guarantee the same conversion rate that was used to convert the deposit payment.
1.4 Except where otherwise advised or stated in the booking conditions of the Owner concerned, all monies you pay to us for a Booking will be held on behalf of the Owner(s) concerned.
1.5 Credit Card payments are processed via Elavon who provide merchants services facilities to Sawday’s Canopy & Stars Ltd.
2. Cancellation by You
2.1 If you have to, or want to cancel or amend your Booking, this request must be sent to us by email (bookings@canopyandstars.co.uk) and will be considered and responded to within two working days of receipt. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.
2.2 Cancellation by you at any time will result in your 25% deposit being forfeited. The deposit is always non-refundable as it covers costs incurred and services provided to enable your Booking.
2.3 All bookings are non-amendable and non-refundable within 10 weeks of your check in date. If you need to cancel your booking within 10 weeks, the total cost of the accommodation including the deposit will be forfeited. Cancellation should always be in writing to bookings@canopyandstars.co.uk.
2.4 If you need to cancel your booking at a date 10 weeks or more in advance of your check in date, the 25% deposit will be forfeited. If the booking has been paid in full the balance will be returned to you, minus the 25% deposit. Refunds will be issued in the same form and ratio as the original payment was made. Therefore, if a Gift Voucher was used to book your stay, the refund will be back onto a new Gift Voucher at the same amount as originally used. Alternatively, if you paid in cash, your refund will be processed in the currency of the booking. Where this is different to the currency of the payment card, this will be converted at the current exchange rate on the day of the refund.
2.5 Cancellations made by you, at any time, may incur a £50 administration fee in addition to us retaining the non-refundable deposit. This represents the administration costs incurred by us on behalf of the Owner to deal with such requests.
2.6 If extreme weather prevents you from reaching your holiday, taking, or finishing your holiday, you are still subject to these cancellation terms as outlined in clause 2.3 above. We strongly recommend that you take out a travel insurance policy which covers this eventuality. In the event of the property becoming unavailable (such as due to fire or flooding), Canopy & Stars will endeavour to provide the Guest with suitable alternative accommodation, starting with any other accommodation that may be available with the same Owner of your Booking, or will refund all monies paid, or a proportion in the case of curtailment. The Agency cannot, however, pay any compensation or expenses as a consequence of such an event.
2.7 Cancellation insurance is available to purchase from many providers, but will be a third-party arrangement and not involve Canopy & Stars or the Owner in any way. You are strongly recommended to take out personal travel insurance for all members of your party for UK holidays and you must take out personal travel insurance for international holidays, including for illness and cancellation due to Covid-19. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment.
2.8 If you fail to check-in on your date of arrival your Booking will be cancelled and no refund will be due.
3. Amendments to your booking, requested by you
3.1 Amendments to your Booking can only be made more than 10 weeks prior to the check in date, after which time amendments may be treated as cancellation and our refund policy as detailed in clause 2.3 above may apply. All amendments are subject to availability and may incur a £50 admin fee detailed in clause 2.5 above.
3.2 If we can fulfil your request to amend your booking, any differences in price as a result of the amendment, will be paid by you in the case of an increase and refunded to you in the case of a decrease in price, e.g. amending your booking from low season to high season.
3.3 In the event that a date swap is offered, this will normally be agreed with a set timeframe to rebook and sometimes a credit against a future stay will be offered. The credit can only apply to a stay at the same space as originally booked.
3.3.1 If a date swap is offered, then the Agency Booking Terms and Conditions applied at the time of your original booking will still apply. Therefore, if your date was swapped within 10 weeks of the original check in date, the 10 week cancellation policy set out in clause 2.3 applies to your new stay, even if the new check in date is beyond 10 weeks.
4. Refunds
If a refund is issued it will be in the same form and ratio as the original payment was made. Therefore, if a Gift Voucher was used to purchase the original stay, the refund will be back onto a new Gift Voucher at the same amount as originally used.
5. Insurance
You are strongly recommended to take out personal travel insurance for all members of your party for your holiday, including holidays in the UK. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment for any reason. Please read your policy details carefully and take them with you on holiday.
6. Changes and Cancellations by the Owner
We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed Booking or to cancel your Booking. We will also liaise between you and the Owner to try and organise an alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
7. Cancellations due to events outside of Owner’s control
An Owner may have to cancel a booking due to events outside of their reasonable control (see clause 22). In such circumstances, we will liaise between you and the Owner to try and organise an any alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
8. Complaints & Procedure
We always aim to provide the best possible holiday experience, however, if you have any complaint or problems during your stay, please immediately notify the Owner during the stay itself, so that the Owner has the opportunity to resolve the problem at the time. If you do not follow this procedure, there will be less opportunity for the Owner to investigate and resolve your complaint and to make your stay as enjoyable as possible. Delays may also mean that the amount of compensation you may be entitled to, may be reduced or negated.
Whether or not your complaint is dealt with satisfactorily, please also let us know of the problem as soon as possible by emailing info@canopyandstars.co.uk. We will aim to respond within 1 working day to acknowledge your email. We will then review your feedback and investigate the complaint. This may involve discussing your concerns with the owner, revising the website listing for inaccuracies, and reviewing previous guest feedback and internal inspection notes. This process can take time to complete, so please allow approx. 7 working days for a final response.
We also welcome you to fill in our feedback survey which will be sent to you via email the day after you check out. It is important for us to gather as much information as possible about the experiences our guests are having. This is what helps us support our Owner in fulfilling their potential and identifying if anything could be improved.
9. Our Responsibility for your Booking
Your contract is with the Owner and its booking conditions apply. As Agent, we accept no responsibility for the actual provision of the Booking. Our responsibilities are limited to making the Booking in accordance with your instructions and acting properly in accordance with our legal duties as an Agent. We accept no responsibility for any information about the Booking that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your Booking (or the appropriate proportion of this if not everyone on the Booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
10. Your Responsibilities
10.1 Please note that you have a contract with the Owner of the property. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Owner, the Property and other guests and their Property.
10.2 You are responsible for informing the Owner of any losses or damage to the property as soon as possible. Please note that you will be liable to pay the Owner for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear). Some Owners may also require a damage deposit. If so, this information will be provided on the website place page under ‘essentials’.
10.3 You must also leave the property by the check-out time specified on your Booking. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you. Please note that this would be without the right to any refund.
11. Pets
11.1 Not all properties accept pets. If you wish to take your pet on holiday, please advise us before booking and we can check whether pets are accepted at the property. You must obtain the prior consent of the Owner before taking any pets to the property. If you take a pet to a place that doesn’t allow pets, or you exceed the number of pets allowed at a place, the Owner has the right to refuse you to stay at the Property, and/or they may ask you to leave the Property before the end of the holiday period. Please note that this would be without the right to any refund.
11.2 A nightly charge may be made by the Owner for each pet and additional terms may apply, you will be notified of this at point of Booking. Please check these terms carefully before booking and arriving.
11.3 Please do not leave your pets alone or unsupervised in the property at any time during your stay. For the safety and comfort of your pet we request that Owners exercise due diligence at all times, especially where the property is located near a road/livestock. Canopy & Stars nor the Owner can accept responsibility for the safety of your pet.
11.4 If any guest has an allergy to pets, please be aware that Owners (and we) cannot guarantee that a pet has not stayed in a particular Property. We and Owners cannot accept responsibility for any suffering which may occur as a result of such animals having been present in a property.
11.5 We ask that all owners of pets keep their pet under control at all times and to be responsible for ensuring that they do not damage the Property, livestock or vegetation during the stay. You will be liable for any damage caused by your pet. Any damage is to be reported to the Owner immediately. Any additional cleaning required, that may incur an additional charge, will be at the Owner's discretion.
12. Special requests
If you have any special requests (for example dietary requirements, allergy, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Owner, but unfortunately, we can't guarantee that they will be met and we will have no liability to you if they are not.
13. Maximum Numbers
Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy a property. Most owners reserve the right to refuse admittance or revoke a Booking if this condition is not observed and you are unlikely to receive any refund.
13.1 The Owner reserves the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property. As Agent, we will have no liability to you in these circumstances.
13.2 The Owner only supplies the Property for domestic and private use. You agree not to use the Property for any commercial, business or re-sale purpose, and the Owner has no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. If you do wish to use the Property for a commercial purpose, you must contact Canopy & Stars prior to confirming your booking.
14. Group Bookings
Not all Owners accept Bookings for a single sex group (for example, a stag or hen party). Guests wanting to make such a Booking should check with us beforehand to enable us to check whether the Owner is prepared to accept the Booking. We will then advise you accordingly. In event that an Owner does not accept this type of Booking then it is with regret, that the Booking may be cancelled, and cancellation fees may apply. It is the Guest’s responsibility to enquire with Canopy & Stars and/or check on our website beforehand to make sure that this type of Booking is permitted.
15. Pricing
15.1 Canopy & Stars reserve the right to amend advertised prices at any time on behalf of the Owner. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur.
15.2 Rates are set per place in the currency specified by the Owner. Where this has been converted into the currency of your preference, until the payment stage this will be an estimation only, based on a recent exchange rate. The original rate will be displayed before you confirm your payment and you will be given the option of paying in your own currency at our guaranteed rate, or paying in your own currency and leaving the conversion and any associated fees to your card provider.
16. Information & Accuracy
The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, some of the properties (including the features and extras available) may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:
(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you
OR
(2) subject to availability, change your booking dates to dates when the pricing can be honoured and so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded
OR
(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.
17. VAT
Many of the Owners of properties in the Canopy & Stars portfolio are not registered for VAT in which case no tax is payable. Where VAT is payable, the tax is included in the advertised holiday rental price. If the rate of VAT changes between the date of the Booking and the date of the stay, Canopy & Stars may adjust the rate of VAT that you pay, unless you have already paid for the Booking in full before the change in the rate of VAT takes effect.
18. Visa, passport and health requirements
Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the international Booking. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the Owner of the Booking, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before the commencement of your holiday. Prior to international travel it is your responsibility to check whether it is safe to travel by visiting the FCO website www.gov.uk/foreign-travel-advice.
19. Governing Law and Jurisdiction
These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions.
20. Discrepancies
In case of a discrepancy between these Agency Terms & Conditions and any other Canopy & Stars literature, these Agency Terms & Conditions shall prevail.
21. Validity clause
In the event that a court finds that a condition in these Agency Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Agency Terms & Conditions, which will continue to be valid and have full force and effect.
22. Events beyond an Owner or Agency’s control
If an Owner or Canopy & Stars is prevented or delayed from complying with any of their respective obligations under these Agency Terms & Conditions or a contract for a Booking due to events or circumstances beyond their reasonable control, the inability or delay in performing those obligations will not be treated as a breach of these Agency Terms & Conditions or a contract for a Booking. Examples of such events or circumstances include fire, flood and other acts of God, strikes, trade disputes, lock outs, restrictions of imports or exports, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, pandemic (including Covid-19), any national/local/regional government restrictions.
Thank you for wading through all the very boring, but very important stuff above.
Now the outdoors is calling, so go and get wild in nature!
We had a wonderful stay at The Wagon Above the World! Izzy and Ally were really welcoming and so helpful. Due to the cold weather, they had a pipe burst ahead of our arrival, but against the odds, and the mad cold temperatures, they fixed it right up and still managed to get the hot tub going for us, which was so appreciated! We enjoyed the lovely flapjacks, eggs and apple juice that they provided, and just all in all had a lovely relaxing stay. Their sheep grazing in the field below the wagon were an added bonus! We weren’t blessed with the weather but it didn’t matter at all - we loved keeping warm in the hot tub with a few glasses of champagne, and we didn't want to leave! Thank you for a wonderful birthday :)
19/01/2024