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Frequently asked questions

When will my Gift Card expire?

All Gift Cards have an expiry date of 12 months after the purchase date. You only need to have booked the stay by this point, the stay itself can take place at any point after this.

How do I use my Gift Card?

When you make a booking online, it'll give you the option to enter a voucher code (it'll start with CSGV). If you're booking over the phone just quote your number.

How long will it take to arrive?

Select the e-card option to get a digital card sent instantly (it could take 15 minutes to arrive in your inbox). Our physical Gift Cards are sent out via 1st Class post every day Monday-Friday. Expect 3 to 5 working days for it to arrive.

Can I buy a gift card for a particular space?

We want to offer people as much flexibility as possible, so we don’t offer space-specific Gift Cards, but instead allow our guests to redeem against a booking at any of our spaces.

How does the free £50 Gift Card promotion work?

If you spend £200 or more on a Gift Card, you will receive a free £50 voucher. This will arrive as a separate email and can't be used with any other gift cards when you make a booking. £50 Gift Cards are valid until 31 March 2024. The booking must be made within this time, but the stay can fall outside of it. Our promotional £50 Christmas Gift Card campaign ends on 24 December 2023 at 11.59pm.